F&B Outlet Supervisor | Lead Guest Experience & Operations

Shangri-La Group; Malay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Shangri-La Boracay is seeking an Assistant Outlet Manager to join our luxury resort team on Boracay Island. You will support the outlet manager in daily operations, supervise front-of-house staff, and help maximize outlet performance while maintaining exceptional guest service.

Ideal candidates bring hospitality experience in restaurants or hotels, strong leadership, and a passion for detail. You will lead by example, train staff, and collaborate to solve challenges in a fast-paced environment.

Qualifications

• Must have experience in a restaurant or hotel environment.
• Strong guest service mindset and hospitality awareness.
• Ability to lead by example and foster team cohesion.

Responsibilities

• Support the outlet manager in daily operation.
• Assist in maximizing the performance of the outlet.
• Provide solutions to recurring issues in the outlet.
• Train and mentor staff when appropriate.

Skills

Food & Beverage

People skills

Team leadership

Detail orientation

Problem solving

Planning

Adaptability

Shift work

Job description

Shangri-La Boracay is seeking an Assistant Outlet Manager to join our luxury resort team on Boracay Island. You will support the outlet manager in daily operations, supervise front-of-house staff, and help maximize outlet performance while maintaining exceptional guest service.

Ideal candidates bring hospitality experience in restaurants or hotels, strong leadership, and a passion for detail. You will lead by example, train staff, and collaborate to solve challenges in a fast-paced environment.