Guest Experience Concierge | Front Desk Pro

Campaign Complete Solutions Phils. Inc.; Philippines; On-site; PHP 171,000 - 231,000; Full time

Job summary

Campaign Complete Solutions Phils. Inc. is seeking a Customer Service/Receptionist to manage guest arrivals and coordinate with staff and vendors while upholding a professional, customer‑oriented service standard.

The role requires a Bachelor’s degree in Tourism or related field, strong verbal and written communication, and proficiency in Microsoft Office. Fresh graduates are welcome; monitor visitor flow, issue badges, and maintain accurate records.

Qualifications

• Bachelor’s degree in Tourism and/or related course.
• Fresh graduates are welcome to apply.
• Prior experience in facilities, property management, hospitality or related field.
• Effective verbal and written communication skills.
• Able to interact with the general client staff & vendors with ease; ability to manage conflicts and conflicting priorities.
• Proactive & professional approach to customer service.
• Has a customer-oriented attitude.
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner.
• Knowledge in Microsoft Office.
• Practice email etiquette.

Responsibilities

• Foreseeing and assessing guests'/customers' needs and ensuring satisfaction.
• Complying with regulations and good practices to ensure customer satisfaction; maintaining a positive workplace ambiance.
• Align with “The Globe Way” culture.
• Catering to guests' needs by anticipating and answering their requests in a timely manner.
• Handling outgoing and incoming correspondence accurately and timely.
• Deliver as committed, provide updates to avoid escalation.
• Ensure guests' queries reach the appropriate party within the day.
• Liaise between guests and site premise; respond to questions and inquiries.
• Ensure information provided to the guest is current and accurate.
• Provide warmth and personalized greetings; verify visitor IDs.
• Direct guests to meeting venues; manage visitor flow.
• Efficiently handle customer complaints to avoid escalation.
• Maintain visitor management rules and monthly reports.
• Utilize the visitor management system 100%.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Microsoft Office

Email etiquette

Education

Bachelor’s degree in Tourism or related field

Tools

Microsoft Office

Job description

Campaign Complete Solutions Phils. Inc. is seeking a Customer Service/Receptionist to manage guest arrivals and coordinate with staff and vendors while upholding a professional, customer‑oriented service standard.

The role requires a Bachelor’s degree in Tourism or related field, strong verbal and written communication, and proficiency in Microsoft Office. Fresh graduates are welcome; monitor visitor flow, issue badges, and maintain accurate records.