Guest Experience Concierge - Food & Beverage

CEBU GENERAL SERVICES INC.; Santa Rosa; On-site; PHP 201,000 - 335,000; Full time

Job summary

CEBU GENERAL SERVICES INC. in Laguna, Philippines, seeks a guest relations host to coordinate with servers, hosts, kitchen staff, and supervisors to ensure smooth operations and a welcoming dining experience.

You will monitor table availability and assist in managing guest flow during busy periods, while handling guest requests and concerns promptly. The role requires maintaining a clean reception area, assisting with special occasions and VIP guests, and ensuring adherence to hygiene and safety

Responsibilities

• Coordinate with servers, hosts, kitchen staff, and supervisors to ensure smooth operations.
• Monitor table availability and assist in managing guest flow during busy periods.
• Handle guest requests, concerns, and complaints professionally and promptly.
• Maintain a clean, organized, and welcoming reception/host area.
• Assist with special occasions, VIP guests, and group reservations.
• Ensure guests receive a positive and professional dining experience.
• Follow company standards for customer service, hygiene, and safety.

Job description

CEBU GENERAL SERVICES INC. in Laguna, Philippines, seeks a guest relations host to coordinate with servers, hosts, kitchen staff, and supervisors to ensure smooth operations and a welcoming dining experience.

You will monitor table availability and assist in managing guest flow during busy periods, while handling guest requests and concerns promptly. The role requires maintaining a clean reception area, assisting with special occasions and VIP guests, and ensuring adherence to hygiene and safety