Guest Experience Bell & Luggage Concierge

Solaire Resort; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Solaire Resort in Parañaque, Philippines is seeking a Concierge/Bell Services associate to ensure smooth luggage delivery and guest escorting. You will handle storage, safety, and information services with a focus on courtesy and efficiency.

Responsibilities include inventory of stored luggage, coordinating with Bell Dispatch and Security, and assisting with on-property errands. Good English and strong interpersonal skills are essential to meet evolving guest needs.

Qualifications

• Minimum relevant experience of Concierge/Bell service in the hotel industry.
• Good command of both written and spoken English.
• Excellent interpersonal skills and the ability to adapt to evolving guest requirements.

Responsibilities

• Deliver and collect guest luggage promptly and courteously.
• Escort guests to rooms per hotel guidelines.
• Provide information about hotel services and directions.
• Maintain luggage room cleanliness, organization and safety.
• Conduct daily luggage inventory and verify items in the log.
• Follow routes for trolley movement to ensure guest safety.
• Coordinate with Bell Dispatch and Security for suspicious baggage.
• Handle unclaimed and overdue baggage per hotel policies.
• Assist with handling stored casino giveaways or special items.
• Assist with errands and deliveries on or off property.

Skills

Customer service

Interpersonal skills

English language

Job description

Solaire Resort in Parañaque, Philippines is seeking a Concierge/Bell Services associate to ensure smooth luggage delivery and guest escorting. You will handle storage, safety, and information services with a focus on courtesy and efficiency.

Responsibilities include inventory of stored luggage, coordinating with Bell Dispatch and Security, and assisting with on-property errands. Good English and strong interpersonal skills are essential to meet evolving guest needs.