Guest Experience Concierge: Curate Local Tours & Dining

Solaire Resort; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

Solaire Resort in Parañaque, Metro Manila, seeks a proactive Concierge to assist guests with information on hotel facilities, local attractions, dining, and events. You will design personalized itineraries and coordinate restaurant reservations, while maintaining strong relationships with partners to enhance guest experiences.

The role involves multi-department collaboration, desk upkeep, and timely handling of guest inquiries, requests, and travel arrangements to ensure memorable stays.

Qualifications

• Good command of written and spoken English.
• Knowledge of another foreign language is an advantage.

Responsibilities

• Provide accurate information about hotel facilities, local attractions, restaurants, and entertainment.
• Curate personalized itineraries, tours, and experiences based on guests' interests.
• Handle restaurant reservations and special arrangements considering dietary restrictions.
• Maintain relationships with local partners and vendors to enhance guest offers.
• Keep an updated database of local information including events and transport options.
• Coordinate with Housekeeping, Front Office, F&B, and other departments to fulfill guest requests.
• Keep Concierge Desk organized and stocked with brochures, maps, and information materials.
• Promote hotel facilities and dining outlets through informed recommendations.
• Monitor and maintain all Concierge equipment and readiness for use.
• Assist guests with airline-related services like booking and tickets.
• Send weather forecasts and flight alerts to relevant teams.
• Update bulletin boards and guest communication materials.
• Handle calls and emails courteously and respond timely.
• Record and track guest requests via dispatching or ticketing system.

Skills

English proficiency

Foreign language advantage

Education

Hospitality Management certificate

Job description

Solaire Resort in Parañaque, Metro Manila, seeks a proactive Concierge to assist guests with information on hotel facilities, local attractions, dining, and events. You will design personalized itineraries and coordinate restaurant reservations, while maintaining strong relationships with partners to enhance guest experiences.

The role involves multi-department collaboration, desk upkeep, and timely handling of guest inquiries, requests, and travel arrangements to ensure memorable stays.