Rostering Coordinator

Beepo; Angeles; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive Total Rewards (Comp & HMO)

Employee Referral Program

Work Life Balance

Job summary

Beepo is seeking a Rostering Coordinator to develop and maintain employee rosters, ensuring optimal coverage and compliance with labor regulations. The role requires 1–2 years of rostering and customer service experience, with proficiency in MS Office and communication.

Work setup is remote with a day shift, and Beepo offers competitive rewards and a supportive environment to grow your career within a global outsourcing company.

Qualifications

• 1–2 years’ experience in rostering/bookings/scheduling management and customer service.
• Experience in email management, phone calls, file/database management and data entry.

Responsibilities

• Develop and maintain work schedules and rosters for employees across departments.
• Analyze staffing requirements and optimize resource allocation to minimize overtime.
• Communicate schedules and resolve scheduling conflicts with supervisors and staff.
• Ensure rostering practices comply with labor laws and company policies.
• Monitor attendance, leaves, and time-related data using appropriate systems.

Skills

Rostering scheduling experience

Customer service

Communication

Team collaboration

MS Office

MS Outlook

Tools

MS Office

MS Outlook

Rostering software

Job description

Discover your 100% YOU with Beepo!

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

• Position: Rostering Coordinator
• Location: Clark, Pampanga
• Work setup & shift: Remote | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

Key Responsibilities

• Roster Management: Develop and maintain work schedules and rosters for employees across different departments or shifts, taking into account business needs, employee availability, and labor regulations.
• Staffing Optimization: Analyze staffing requirements and align schedules to optimize resource allocation, ensuring adequate coverage while minimizing overtime and labor costs.
• Communication and Coordination: Collaborate with department supervisors, team leaders, and employees to communicate work schedules, resolve scheduling conflicts, and address any staffing concerns or issues.
• Compliance and Regulations: Ensure rostering practices comply with relevant labor laws, employment agreements, and organizational policies, including managing breaks, rest periods, and maximum hours of work.
• Time and Attendance Management: Monitor and maintain accurate records of employee attendance, leave requests, and other time-related data, using appropriate systems or software.
• Reporting and Analysis: Generate reports and analyze rostering data to identify trends, evaluate efficiency, and provide insights for decision-making, including adjustments to staffing levels or scheduling processes.
• Systems and Tools Utilization: Utilize rostering software, time and attendance systems, or other relevant tools to manage and track employee schedules, availability, and related data.
• Employee Support: Respond to employee inquiries regarding work schedules, time-off requests, and rostering policies, providing guidance and assistance as needed.
• Continuous Improvement: Identify opportunities to streamline and improve rostering processes, automation, and efficiency, making recommendations for system enhancements or process changes.
• Training and Documentation: Develop and deliver training materials or guidelines for supervisors and employees on rostering processes, tools, and best practices.
• Compile reports such as payroll and staff activity reports.

Qualifications And Experience

• At Least 1 to 2 years’ experience in rostering/bookings/scheduling management and customer service
• Experience in email management, phone calls, file/database management and data entry
• Proficient in using MS Office and MS Outlook
• Excellent communication skills both written and verbal.

Competencies/Personality Traits

• High accuracy and attention to details
• High organizational and time management skills
• Ability to work independently with minimal supervision and is also a team player.
• Ability to adapt in any culture/environment of the client.

Nice to have

• Experience in the NDIS/ Healthcare setting would be desirable but not required.
• Experience in using any cloud based rostering software is a plus.

About Beepo

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider. Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.