Guest Booking Concierge
Our Home
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Job summary
Our Home in Pasay, Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, helping guests with reservations and policy-compliant changes.
You will identify and resolve booking issues, suggest special offers and upgrades to boost occupancy, and share feedback to improve processes and the guest experience. Training provided and supported by a collaborative team.
Responsibilities
- Handle inquiries via email, chat, or other channels.
- Help guests with reservations and policy-compliant changes.
- Identify and resolve booking issues.
- Suggest special offers and upgrades to boost occupancy.
- Share feedback to improve processes and guest experience.
Job description
Our Home in Pasay, Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, helping guests with reservations and policy-compliant changes.
You will identify and resolve booking issues, suggest special offers and upgrades to boost occupancy, and share feedback to improve processes and the guest experience. Training provided and supported by a collaborative team.
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