Hotel Reservations & Guest Experience Specialist

OurHome; Philippines; Remote; PHP 360,000 - 420,000; Full time

Job summary

OurHome in the Philippines is seeking a customer care specialist to handle guest inquiries through email, chat, or other channels. You will assist guests with reservations adjustments or cancellations in line with hotel policies and help resolve issues such as overbookings or incorrect charges.

You will also identify opportunities to boost occupancy and revenue by recommending special offers, packages, and room upgrades, while sharing feedback to improve processes and the overall experience for

Responsibilities

• Handle customer inquiries through email, chat, or other communication channels as needed.
• Help customers adjust or cancel reservations while adhering to hotel policies.
• Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
• Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
• Share feedback and suggestions to improve processes and enhance the customer experience.

Job description

OurHome in the Philippines is seeking a customer care specialist to handle guest inquiries through email, chat, or other channels. You will assist guests with reservations adjustments or cancellations in line with hotel policies and help resolve issues such as overbookings or incorrect charges.

You will also identify opportunities to boost occupancy and revenue by recommending special offers, packages, and room upgrades, while sharing feedback to improve processes and the overall experience for