GoHighLevel (GHL) Specialist — Automation & Customer Support (Gym Business) — Ph

Seamless Assist; Philippines; Remote; PHP 2,205,000 - 3,969,000; Full time

Benefits offered by this job

Remote work from the Philippines

Job summary

Seamless Assist seeks a GoHighLevel Specialist to own and optimize GoHighLevel workflows for a US-based gym business. You will design lead nurture, trial booking, member onboarding, and retention automations, while providing frontline support to the gym owner and staff during EST business hours.

This hands-on role requires strong GHL mastery, experience with integrations (Zapier, Make, n8n), AI-assisted troubleshooting, and the ability to document processes so issues don’t recur.

Qualifications

• 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses
• 1+ year providing customer or technical support (tickets, live chat, calls, or client success)
• Working knowledge of Zapier, Make, n8n, or webhooks to connect GHL with other tools
• Active use of AI tools (Claude, ChatGPT, Gemini) to build, write, and troubleshoot faster
• Able to work US Eastern Time (EST) business hours from the Philippines
• Excellent written and spoken English for clear communication with owners, staff, and members

Responsibilities

• Build and maintain lead nurture workflows — speed-to-lead SMS/email, trial class and intro session booking, and follow-up for leads who don't book
• Automate the member journey — reminders, no-show follow-up, onboarding, and milestone check-ins
• Run retention and reactivation campaigns — lapsed memberships, expiring memberships, and win-back offers
• Set up and manage pipelines, calendars, forms, surveys, landing pages/funnels, custom fields, and tags
• Build and send email and SMS campaigns — promotions, events, and monthly newsletters
• Automate review requests and referral campaigns to grow the gym's reputation
• Integrate GHL with gym management software, payment tools, and ad lead sources via native integrations, Zapier, Make, or webhooks
• Serve as first-line GHL support for the gym owner and staff
• Train gym staff on pipelines, conversations, booking, and reporting with walkthroughs and short videos
• Audit accounts for broken or duplicate workflows and propose clean-ups
• Track recurring issues and propose automations to remove them at the source
• Use AI tools to speed up copy, troubleshooting, and documentation

Skills

GHL expertise

Customer support

Strong communication

AI fluency

Time zone alignment

Tools

GoHighLevel (GHL)

Zapier

Make

n8n

Webhooks

Mindbody

ABC Glofox

PushPress

Zen Planner

Claude

ChatGPT

Gemini

Google Workspace

Job description

About the Role

Build and run the GHL systems that turn leads into members and keep members coming back — and be the go-to support for the gym team using them.

Seamless Assist places AI-fluent virtual assistants with growing businesses and builds the automation systems they run. We are hiring a GoHighLevel Specialist on behalf of our client, a US-based gym business. This is a fully remote role open to candidates based in the Philippines. The gym runs its lead follow-up, trial bookings, member communication, and retention campaigns through GoHighLevel. This hire owns that platform end to end — building the automations that drive memberships and supporting the owner and front-desk team who use it every day.

Culture

Owner‑led, fast‑moving fitness business. Clear ownership, proactive communication, and steady improvement over perfection.

Role Details

Industry: Health & Fitness — Gym

Reports to: Gym Owner

Type: Full‑time · 40 hours/week

Hours: US Eastern Time (EST) business hours

Rate: TBD

Location: Remote — Philippines

Tools

GoHighLevel (GHL), Zapier / Make / n8n, gym management software (e.g., Mindbody, ABC Glofox, PushPress, Zen Planner), Claude, ChatGPT, Gemini, Google Workspace

Role Overview

Every lead, trial, and member touchpoint at the gym runs through GoHighLevel. The GHL Specialist will design and maintain those systems — from the first ad inquiry to the membership renewal — and provide responsive, first‑line support to the gym owner and staff. This is a hands‑on role for someone who can move between building and supporting in the same day: fixing a broken trial‑booking workflow in the morning, walking the front desk through the pipeline after lunch, and documenting both so it doesn't happen twice. The right person treats every support request as a signal of what to systematize next.

Key Responsibilities

GHL Automation & Build

• Build and maintain lead nurture workflows — speed‑to‑lead SMS/email, trial class and intro session booking, and follow‑up for leads who don't book
• Automate the member journey — class and appointment reminders, no‑show follow‑up, new‑member onboarding, and milestone check‑ins
• Run retention and reactivation campaigns — lapsed and frozen members, expiring memberships, failed payments, and win‑back offers
• Set up and manage pipelines, calendars, forms, surveys, landing pages/funnels, custom fields, and tags
• Build and send email and SMS campaigns — promotions, challenges, events, and monthly member newsletters
• Automate review requests and referral campaigns to grow the gym's reputation
• Integrate GHL with the gym's management software, payment tools, and ad lead sources (Facebook/Instagram lead forms) via native integrations, Zapier, Make, n8n, or webhooks

Customer Support

• Serve as first‑line GHL support for the gym owner and front‑desk/sales staff
• Manage and respond to member and lead inquiries in the GHL Conversations inbox (SMS, email, social DMs) within agreed response times
• Troubleshoot issues: broken workflows, failed sends, calendar sync errors, A2P/10DLC and email deliverability problems, integration failures
• Train gym staff on using GHL — pipelines, conversations, booking, and reporting — through live walkthroughs and short recorded videos
• Escalate billing, platform‑level bugs, or out‑of‑scope requests to the gym owner with a clear summary

Reporting, Documentation & Improvement

• Build dashboards that track leads, trial bookings, show rates, conversions to membership, and retention
• Write SOPs and how‑to guides for every recurring build and support issue
• Audit the account for broken, duplicate, or unused workflows and recommend clean‑up
• Track recurring issues and propose automations or fixes that remove them at the source
• Use AI tools to speed up campaign copy, troubleshooting, and documentation

Who Will Succeed

"Builds it right, explains it simply, and fixes the root cause — not just the ticket."

Has built real GHL automations for live businesses — ideally gyms, studios, or other membership businesses

Understands how a gym makes money: leads, trials, memberships, retention

Patient and clear with busy, non‑technical owners and staff — explains a workflow without jargon

Systems thinker who documents as they go and hates fixing the same problem twice

Takes initiative — spots what is broken or missing and raises it before the owner does

Experience & Skills Required

GHL expertise: 2+ years of hands‑on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses

Customer support: 1+ year providing customer or technical support (tickets, live chat, calls, or client success)

Integrations: Working knowledge of Zapier, Make, n8n, or webhooks to connect GHL with other tools

AI fluency: Actively uses AI tools (Claude, ChatGPT, Gemini) to build, write, and troubleshoot faster — specific tools and use cases confirmed at screening

Time zone compatibility: Able to work US Eastern Time (EST) business hours from the Philippines

Strong communication: Exceptional written and spoken English — clear, friendly, and concise with owners, staff, and members; assessed at screening

Deliverability: Understanding of email and SMS deliverability, including A2P 10DLC registration

Remote setup: Reliable high‑speed internet and a dedicated workspace

Preferred Experience with gyms, fitness studios, or other membership‑based businesses

Experience with gym management software (Mindbody, ABC Glofox, PushPress, Zen Planner, or similar)

GHL Admin certification

Familiarity with GHL Conversation AI / AI Employee features

Experience running Facebook/Instagram lead‑gen campaigns into GHL