Global Wholesale Operations Leader (Remote)

STERRY; Philippines; Remote; PHP 3,829,000 - 5,743,000; Full time

Benefits offered by this job

Remote flexibility

Leadership opportunity

Collaborative environment

Job summary

STERRY is seeking an experienced Wholesale Operations Manager to lead the end-to-end wholesale and order-capturing process on a global, remote basis. You will mentor distributed teams, set daily expectations, and drive KPI performance including >99% order accuracy and timely responses.

You will coordinate with international buyers, global warehouses, and finance to streamline dispatch, invoicing, and payment reconciliation while building scalable SOPs and continuous improvements.

Qualifications

• 5+ years in B2B wholesale operations, retail order management, or ecommerce supply chain.
• Direct people management with remote teams (customer support, order capturing, or operations coordinators).
• Experience running performance evaluations, 1-on-1s, SLAs, and workload reallocations.
• Experience liaising with 3PL providers, freight forwarders, and warehouse teams across multiple hubs.
• Involvement with B2B invoicing, payment terms, and reconciliations.
• Ability to build clear, scalable SOPs, process maps, and workflow automations.

Responsibilities

• Directly manage and mentor distributed Wholesale and Capturing teams across shifts and time zones.
• Oversee buyer communications, warehouse alignment, and escalation for complex logistics issues.
• Architect and enforce SOPs; identify bottlenecks and drive workflow improvements.
• Oversee invoicing, payment tracking, and reconciliation with internal accounting.

Skills

Operations leadership

People management

Performance management

Logistics & 3PL

Billing & reconciliations

SOPs & process improvement

Communication skills

Detail-oriented

Tools

Lark/Slack

Notion

Google Workspace

ERP/WMS platforms

Job description

STERRY is seeking an experienced Wholesale Operations Manager to lead the end-to-end wholesale and order-capturing process on a global, remote basis. You will mentor distributed teams, set daily expectations, and drive KPI performance including >99% order accuracy and timely responses.

You will coordinate with international buyers, global warehouses, and finance to streamline dispatch, invoicing, and payment reconciliation while building scalable SOPs and continuous improvements.