Remote Inbound & Outbound Customer Specialist

STERRY; Philippines; À distance; PHP 260 000 - 420 000; Plein temps

Résumé du poste

STERRY Limited is seeking an enthusiastic Inbound & Outbound Caller to join our remote team. You will manage customer inquiries, support ecommerce orders, and coordinate with marketing and PR services to ensure excellent service levels.

Ideal candidates have at least 2 years in customer service, call centers, or e-commerce, strong English communication, and familiarity with CRM systems. Flexible schedules may be required.

Qualifications

• 2+ years of customer service, call center, or client support experience.
• Excellent verbal and written English communication skills.
• Familiarity with CRM systems and order management platforms.
• Bachelor’s degree is a plus but hands-on experience also valued.

Responsabilités

• Answer inbound calls and manage inquiries in a professional manner.
• Proactively make outbound calls for follow-ups and order updates.
• Handle product, order, and service questions across retail and wholesale.
• Document all interactions in the CRM system and maintain records.
• Escalate issues to appropriate departments with clear notes.
• Meet customer service performance metrics and goals.

Connaissances

Customer service

Verbal English

Written English

CRM software

Multitasking

Formation

Bachelor’s degree in Communications or related field

Outils

Shopify

WooCommerce

Amazon

Description du poste

STERRY Limited is seeking an enthusiastic Inbound & Outbound Caller to join our remote team. You will manage customer inquiries, support ecommerce orders, and coordinate with marketing and PR services to ensure excellent service levels.

Ideal candidates have at least 2 years in customer service, call centers, or e-commerce, strong English communication, and familiarity with CRM systems. Flexible schedules may be required.