Remote Inbound & Outbound Call Specialist

Sterry Funeral Service; Philippines; À distance; PHP 360 000 - 540 000; Plein temps

Résumé du poste

STERRY Limited is seeking a proactive Inbound & Outbound Caller to manage customer inquiries for e-commerce and marketing services. You’ll handle calls, emails, and order support with a focus on accuracy and professionalism, while maintaining detailed CRM records.

The role requires strong English communication and 2+ years in customer service, with a flexible schedule for remote work. Join a dynamic marketing-focused team delivering high-quality service.

Qualifications

• 2+ years in customer service, call center, e-commerce, or client support.
• Excellent verbal and written English communication skills.
• Comfortable using CRM and order management platforms.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Answer inbound calls from customers and partners professionally.
• Proactively make outbound calls to follow up on inquiries and orders.
• Handle product, order, delivery, and campaign inquiries across channels.
• Assist with order tracking, returns, refunds, and account questions.
• Document interactions clearly in the CRM and escalate when needed.
• Support wholesale and retail order processing and email inquiries.

Connaissances

Customer service

English fluency

CRM experience

Multitasking

Communication skills

Formation

Bachelor's degree (optional)

Outils

CRM systems

Order management

Office software

Description du poste

STERRY Limited is seeking a proactive Inbound & Outbound Caller to manage customer inquiries for e-commerce and marketing services. You’ll handle calls, emails, and order support with a focus on accuracy and professionalism, while maintaining detailed CRM records.

The role requires strong English communication and 2+ years in customer service, with a flexible schedule for remote work. Join a dynamic marketing-focused team delivering high-quality service.