Global Travel Support Specialist

G2 Travel; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Annual leave 15 days

Medical cover Day 1

Rice allowance

Discount travel

Job summary

G2 Travel, a wholesale tour operator, is seeking a Customer Support Executive to provide high-quality service to our global clients (travel agents) and suppliers (hotels) across Europe and the Middle East. You will handle inquiries, confirm bookings, and ensure issues are resolved within SLA while maintaining professional relationships.

You will collaborate with cross-functional teams, chase missing references and payments, and contribute to process improvements.

Qualifications

• Customer oriented with negotiation and problem-solving skills.
• Excellent written and verbal English communication.
• Experience in customer service, sales, or contracting preferred.

Responsibilities

• Handle and resolve inquiries from clients, suppliers, and guests via email or phone.
• Resolve bookings issues such as No Shows, Book Outs, or unconfirmed bookings promptly.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Follow up on messages and ensure timely replies from clients, suppliers or Finance.
• Maintain accurate records of customer interactions in the system.
• Chase missing supplier references for bookings.
• Chase prepayments and cancel bookings with overdue payments.
• Contribute to continuous improvement of customer support processes.

Skills

Customer orientation

Negotiation

Communication skills

Problem solving

Time management

Team player

English fluency

Job description

G2 Travel, a wholesale tour operator, is seeking a Customer Support Executive to provide high-quality service to our global clients (travel agents) and suppliers (hotels) across Europe and the Middle East. You will handle inquiries, confirm bookings, and ensure issues are resolved within SLA while maintaining professional relationships.

You will collaborate with cross-functional teams, chase missing references and payments, and contribute to process improvements.