Corporate Travel Support Specialist: Fast-Paced, Policy-Savvy

Hinduja Global Solutions; Quezon City; Presencial; PHP 350 000 - 550 000; Tempo integral

Resumo da oferta

Hinduja Global Solutions is seeking a Corporate Travel Support Agent to provide end-to-end travel assistance for business travelers via chat, phone, and email, handling bookings, changes, and disruptions while enforcing corporate travel policies.

Candidates will need strong GDS knowledge (Travelport+Galileo, Sabre), NDC tools, and the ability to perform in a fast-paced, high-volume environment, with a focus on accurate documentation and SLA adherence.

Qualificações

• Proven experience in corporate travel support via chat, phone, and email.
• Strong knowledge of GDS platforms and fare rules.
• Ability to manage high-volume bookings and ensure SLA adherence.

Responsabilidades

• Provide travel assistance via chat, phone, and email.
• Book, modify, and service air, hotel, car, and rail reservations.
• Handle ticketing, exchanges, refunds, cancellations, and reissues.
• Ensure compliance with policies and travel program rules.
• Manage disruptions and proactively communicate itinerary updates.
• Document all transactions in booking systems.

Conhecimentos

English communication

Multi-tasking

Customer service

Formação académica

College degree preferred

Ferramentas

Travelport+ (Galileo)

Sabre

Farelogix

SPRK

Descrição da oferta de emprego

Hinduja Global Solutions is seeking a Corporate Travel Support Agent to provide end-to-end travel assistance for business travelers via chat, phone, and email, handling bookings, changes, and disruptions while enforcing corporate travel policies.

Candidates will need strong GDS knowledge (Travelport+Galileo, Sabre), NDC tools, and the ability to perform in a fast-paced, high-volume environment, with a focus on accurate documentation and SLA adherence.