Corporate Travel Support Agent (with Galileo experience)

HGS; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Job summary

HGS is seeking a Corporate Travel Support Agent in the Philippines to provide end-to-end travel assistance via chat, phone, and email, handling bookings, changes, and disruptions while ensuring policy compliance.

You will work with Travelport+ (Galileo) and Sabre across NDC tools, manage high-volume inquiries, maintain accurate records, and meet SLA targets.

On-site requirement may apply; evenings, weekends, and holidays could be needed, with strong English communication and multitasking.

Qualifications

• 3–5 years corporate travel agent experience.
• Proficiency in Travelport+ (Galileo) and Sabre.
• Working knowledge of NDC tools such as Farelogix and SPRK.
• Strong knowledge of airfare rules, ticketing, exchanges, refunds, and reissues.
• Experience supporting customers via chat, email, and phone channels.

Responsibilities

• Provide professional and responsive travel assistance via chat, phone, and email.
• Book, modify, and service air, hotel, car, and rail reservations.
• Handle ticketing, exchanges, refunds, cancellations, reissues, and schedule changes accurately.
• Ensure compliance with company policies, client travel programs, and global travel regulations.
• Meet or exceed SLA response time and resolution targets.
• Manage travel disruptions and proactively communicate itinerary updates to travelers.
• Prioritize multiple concurrent requests based on urgency and traveler needs.
• Document all transactions and customer interactions accurately in booking systems.
• Identify, document, and escalation operational or service issues as needed.
• Maintain performance metrics, attendance standards, and required training completion.
• Stay updated on travel industry tools, NDC content, and best practices.

Skills

Communication skills

English proficiency

Multitasking

Tools

Travelport+ (Galileo)

Sabre

Farelogix

SPRK

Job description

The Corporate Travel Support Agent provides end-to-end travel support to business travelers across chat, phone, and email channels. This role manages bookings, changes, and disruptions while ensuring compliance with corporate travel policies and service level agreements (SLAs). The position requires strong GDS expertise, ticketing knowledge, and the ability to perform in a fast-paced, high-volume environment.

Job Description

• Provide professional and responsive travel assistance via chat, phone, and email
• Book, modify, and service air, hotel, car, and rail reservations
• Handle ticketing, exchanges, refunds, cancellations, reissues, and schedule changes accurately
• Ensure compliance with company policies, client travel programs, and global travel regulations
• Meet or exceed SLA response time and resolution targets
• Manage travel disruptions and proactively communicate itinerary updates to travelers
• Prioritize multiple concurrent requests based on urgency and traveler needs
• Document all transactions and customer interactions accurately in booking systems
• Identify, document, and escalation operational or service issues as needed
• Maintain performance metrics, attendance standards, and required training completion
• Stay updated on travel industry tools, NDC content, and best practices

Qualifications

• 3–5 years of corporate travel agent experience
• Proficiency in at least two GDS platforms, including Travelport+ (Galileo) and Sabre
• Working knowledge of NDC tools such as Farelogix and SPRK
• Strong knowledge of airfare rules, ticketing, exchanges, refunds, and reissues
• Experience supporting customers via chat, email, and phone channels
• Ability to manage high chat and call volumes in a fast-paced environment
• Strong multitasking skills and ability to navigate multiple systems simultaneously
• Excellent written and verbal communication skills in English
• Strong attention to detail and problem-solving abilities
• Ability to adapt quickly to account-specific processes and policy updates
• Flexible schedule availability, including evenings, weekends, and holidays
• Willingness to work on-site as required by business needs