Corporate Travel Support Specialist - Graveyard Shift

Trip.com; Manila; On-site; PHP 279,000 - 502,200; Full time

Job summary

Trip.com is seeking a full-time Manila-based Corporate Travel Customer Support professional to handle travel bookings and inquiries around the clock. You will assist travelers via email, phone, and chat channels, balancing cost, time, and convenience to deliver optimal travel plans.

The role requires experience with Amadeus GDS and strong English communication skills. Join a global team supporting business travel managers and travelers with high service standards.

Qualifications

• Business-level English proficiency for oral and written communication.
• Minimum 1 year in travel management or B2B travel services.
• Ability to assist clients in face-to-face consultations.

Responsibilities

• Manage client travel booking inquiries via email, phone, and chat.
• Provide travelers with optimal travel plans balancing cost, time and convenience.
• Handle booking, modification, and cancellation of air, hotel, car rental, airport transfer, railway, and related services.
• Maintain relationships with travel managers and travelers.

Skills

Business-level English

Cross-cultural communication

Teamwork

Rapid learning

Tools

Amadeus GDS

Job description

Trip.com is seeking a full-time Manila-based Corporate Travel Customer Support professional to handle travel bookings and inquiries around the clock. You will assist travelers via email, phone, and chat channels, balancing cost, time, and convenience to deliver optimal travel plans.

The role requires experience with Amadeus GDS and strong English communication skills. Join a global team supporting business travel managers and travelers with high service standards.