Lead Business Transformation Specialist

Bon Secours Mercy Health; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO coverage

Retirement plan

Life insurance

Accident insurance

WFH allowance

Connectivity allowance

Wellness allowance

Paid vacation

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Lead Business Transformation Specialist to govern intake, evaluate opportunities and drive value across initiatives. You will collaborate with transformation, IT, data and operations teams to ensure delivery readiness and measurable benefits.

The role requires 8–10 years in transformation, shared services experience, and proven Lean/ Six Sigma delivery.

Qualifications

• 8–10 years in business transformation, continuous improvement, operational excellence or intake and evaluation management required.
• Experience in shared services, global capability center or multinational environment required.
• Proven delivery of measurable results through process improvement or Lean initiatives required.

Responsibilities

• Lead intake governance including demand triage, prioritization and pipeline management aligned to strategic goals.
• Evaluate opportunities using defined criteria such as value, feasibility, complexity, risk and readiness and recommend disposition.
• Develop clear opportunity briefs and business cases including problem statements, scope, assumptions, benefits and risks.
• Collaborate with transformation, automation, IT, data and operations teams to validate requirements and confirm delivery readiness.
• Facilitate intake and evaluation forums and document decisions, actions and next steps.
• Track approved initiatives through execution and benefits realization in partnership with Finance teams.
• Monitor progress, risks and value delivery through initiative closure.
• Maintain accurate intake, pipeline and benefits dashboards with clear reporting and version control.
• Partner with transformation leaders to balance pipeline across quick wins, mid-level initiatives and strategic programs.
• Improve intake frameworks, templates and governance processes to increase transparency, throughput and value realization.

Skills

Lean Six Sigma

Process improvement

Change management

Stakeholder management

Data-driven decisions

Project management

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Industrial Engineering or related

Master’s degree in Business Administration or related

Job description

Who we are
At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job summary
The Lead Business Transformation Specialist is responsible for leading the intake, evaluation and prioritization of continuous improvement, automation and transformation opportunities and ensuring a strong, value-driven pipeline. Operating within a Global Business Services environment, this role enables cross-functional collaboration, structured decision-making and measurable value delivery across initiatives.

What you’ll do

• Lead intake governance including demand triage, prioritization and pipeline management aligned to strategic goals

• Evaluate opportunities using defined criteria such as value, feasibility, complexity, risk and readiness and recommend disposition

• Develop clear opportunity briefs and business cases including problem statements, scope, assumptions, benefits and risks

• Collaborate with transformation, automation, IT, data and operations teams to validate requirements and confirm delivery readiness

• Facilitate intake and evaluation forums and document decisions, actions and next steps

• Track approved initiatives through execution and benefits realization in partnership with Finance teams

• Monitor progress, risks and value delivery through initiative closure

• Maintain accurate intake, pipeline and benefits dashboards with clear reporting and version control

• Partner with transformation leaders to balance pipeline across quick wins, mid-level initiatives and strategic programs

• Improve intake frameworks, templates and governance processes to increase transparency, throughput and value realization

What you’ll bring

Experience

• 8–10 years in business transformation, continuous improvement, operational excellence or intake and evaluation management required

• Experience in shared services, global capability center or multinational environment required

• Proven delivery of measurable results through process improvement or Lean initiatives required

Education

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management or related field required

• Master’s degree in Business Administration, Industrial Engineering or related field preferred

Certifications

• Lean Six Sigma Green Belt – International Association for Six Sigma Certification or equivalent preferred

• Project Management Professional (PMP) – Project Management Institute preferred

Knowledge and skills

• Lean and Six Sigma methodologies

• Process analysis, reengineering and opportunity assessment

• Structured problem-solving frameworks such as DMAIC, PDCA and 8D

• Project management and facilitation skills

• Data-driven decision making, benefits estimation and reporting

• Design thinking and innovation frameworks

• Strong analytical and critical thinking abilities

• Stakeholder management and change leadership

• Cross-functional collaboration

• Clear communication and presentation skills

• Continuous improvement mindset and adaptability

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.