Global Training Specialist — CS Onboarding & Learning

VeSync; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

VeSync, a dynamic health & wellness brand, seeks a Training Specialist to design and deliver Customer Service training, onboard new hires, and reinforce skills across the team. You will align training with our processes, policies, and systems, identify learning gaps, and partner with Operations to ensure readiness.

This role emphasizes clear communication, engaging delivery, and measurable training outcomes across shifts.

Qualifications

• 3+ years of customer service experience with a proven track record of meeting or exceeding quality and performance expectations.
• Experience in training delivery, facilitation, peer coaching, mentoring, or employee development is preferred.
• Experience working with customer service processes, systems, or learning management platforms is preferred.

Responsibilities

• Deliver new hire and ongoing Customer Service training using approved lesson plans and learning objectives.
• Facilitate classroom, virtual, system, process, and customer service training sessions as required.
• Monitor learner progress, attendance, completion, and assessment results throughout training periods.
• Maintain accurate training records and ensure documentation is current in designated systems.
• Identify learning gaps and opportunities to improve training content, delivery methods, and onboarding processes.

Skills

Customer service

Training delivery

Facilitation

Peer coaching

Mentoring

Employee development

Learning management platforms

Tools

Learning Management System (LMS)

Job description

VeSync, a dynamic health & wellness brand, seeks a Training Specialist to design and deliver Customer Service training, onboard new hires, and reinforce skills across the team. You will align training with our processes, policies, and systems, identify learning gaps, and partner with Operations to ensure readiness.

This role emphasizes clear communication, engaging delivery, and measurable training outcomes across shifts.