Customer Service Team Lead - Coaching, KPIs & Support

VeSync; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

VeSync is seeking a Team Lead, Customer Service to guide daily operations, coach CSR teams, and ensure high-quality customer experiences across markets. The role drives performance against KPIs and collaborates with QA and Training to address gaps.

As the first level of operational leadership, you will coach team members, monitor performance, escalations, and implement process improvements with Operations and IT support.

Qualifications

• Min 3 years of experience in customer service, contact center operations, or a related field.

Responsibilities

• Provide day-to-day leadership, guidance, and support to assigned Customer Service Representatives.

Skills

People leadership

Coaching

Customer service operations

Performance management

Verbal and written communication

Tools

Salesforce Service Cloud

CRM software

Excel

Job description

VeSync is seeking a Team Lead, Customer Service to guide daily operations, coach CSR teams, and ensure high-quality customer experiences across markets. The role drives performance against KPIs and collaborates with QA and Training to address gaps.

As the first level of operational leadership, you will coach team members, monitor performance, escalations, and implement process improvements with Operations and IT support.