Global Tech Support Specialist

LexisNexis Risk Solutions; Manila; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions is seeking a proactive Customer Support specialist to respond to inquiries via live chat and email, delivering first-level solutions through troubleshooting.

You'll manage inbound calls and tickets, update records, generate activity reports, and escalate complex issues while collaborating with global teams. The role requires excellent communication and a willingness to work shifting schedules in the Philippines.

Qualifications

• Bachelor's degree or 2nd year college with relevant experience
• Minimum 2 years in Customer Support (service/technical)
• Aviation background preferred
• Excellent communication skills
• Knowledge of Salesforce, JIRA, Confluence a plus
• Willing to work shifts and Philippine Holidays/overtime
• Able to learn enterprise AI tools to support workflows

Responsibilities

• Respond to inquiries via live chat and email
• Provide first level contact and troubleshoot product issues
• Manage inbound calls and emails for CIRIUM Customer Service queue
• Update customer data and generate activity reports
• Follow up with customers and ensure resolution
• Escalate unresolved queries to the next level
• Suggest workflow improvements to enhance processes

Skills

Customer service

Technical support

Communication skills

Microsoft Office

Salesforce

JIRA

Confluence

Education

Bachelor's degree

2nd year college with experience

Tools

Salesforce

JIRA

Confluence

Job description

LexisNexis Risk Solutions is seeking a proactive Customer Support specialist to respond to inquiries via live chat and email, delivering first-level solutions through troubleshooting.

You'll manage inbound calls and tickets, update records, generate activity reports, and escalate complex issues while collaborating with global teams. The role requires excellent communication and a willingness to work shifting schedules in the Philippines.