Technical Support Specialist: AI Tools & Troubleshooting

LexisNexis Risk Solutions

Iloilo City

On-site

PHP 334,800 - 468,720

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

LexisNexis Risk Solutions is hiring a Technical Support Representative to deliver post-sale technical support, handle installation, troubleshooting, and maintenance of products and services. You will assist with account-related issues, process trial requests, generate reports, and escalate unresolved problems within defined procedures.

The role emphasizes teamwork, learning enterprise AI tools, and contributing to customer satisfaction while adhering to SOPs.

Qualifications

Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units).
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

Provide post-sale technical support, installation, troubleshooting and maintenance of products and services.
Assist with account-related issues including ID/password assistance and user access modifications.
Process trial requests and online product inquiries; generate user lists and reports.
Escalate unresolved problems and ensure timely resolution with standard procedures.