SaaS Risk & Identity Tech Support

RELX

Philippines

Hybrid

PHP 600,000 - 850,000

Full time

14 days+

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Job summary

LexisNexis ThreatMetrix seeks a Product Support Specialist I / Support Engineer to join our 24x7 Customer Support team. You’ll monitor, troubleshoot, and escalate cases for ThreatMetrix and Emailage products, delivering high-quality support to customers via phone and email.

Responsibilities include basic to intermediate troubleshooting, documenting findings in Salesforce, assisting with product UI navigation, and collaborating with cross-functional teams to improve risk posture.

Qualifications

Bachelor's degree holder or completed at least 2 years level in college (Web Support/App Level 2 Support).
Technical course is preferred or a similar course.

Responsibilities

Perform basic to intermediate troubleshooting steps and use internal tools to investigate, resolve, and document technical issues.
Provide high-quality support to internal and external customers via phone and email.
Log all customer interactions, research findings, and resolutions in Salesforce.
Assist customers with installation and walkthrough of product UI and site navigation.
Provide login, search, usability, research and technical support for multiple products and services.
Escalate issues to second level teams when necessary.