Operations Senior Associate — Customer Support & Data

Hytech Consulting Management; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Office location

Non-taxable allowances: rice, medical,

Coffee and snacks

Referral program

Career development

Team-building events

Birthday celebrations

Job summary

Hytech Consulting Management in the Philippines is seeking a Japanese-speaking Customer Support Specialist to process client requests via live chat and email using our CRM.

You will escalate issues to specialists through Zendesk or Freshworks, verify documents hourly, and prepare accurate reports and documentation.

This role requires rotating shifts, KPI targets, and collaboration with a dynamic team; prior IT/finance support is a plus.

Qualifications

• Excellent command of Japanese (spoken and written) with JLPT N1 level preferred.

Responsibilities

• Process client requests via live chat and email using the CRM system.
• 4

Skills

Japanese language (JLPT N1)

Work under pressure

Data analysis

Self-learning

Problem solving

Team collaboration

Customer support in finance/IT

Job description

Hytech Consulting Management in the Philippines is seeking a Japanese-speaking Customer Support Specialist to process client requests via live chat and email using our CRM.

You will escalate issues to specialists through Zendesk or Freshworks, verify documents hourly, and prepare accurate reports and documentation.

This role requires rotating shifts, KPI targets, and collaboration with a dynamic team; prior IT/finance support is a plus.