Global Supply Chain & Customer Service Specialist

Private Advertiser; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser in Taguig is seeking a Global Supply Chain & Customer Service Specialist to manage end-to-end supply chain and customer service for finished goods, semi-finished goods, and raw materials.

You will coordinate with factories, suppliers, customers, internal teams and logistics partners to ensure accurate orders and on-time delivery, supporting the Order-to-Cash, Procure-to-Pay and Inventory processes.

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, Business, or related field.
• 3 to 5 years of experience in Supply Chain and Customer Service within a multinational environment (with at least 12 months in an associate-level supply chain role).
• Proficiency in SAP (SAP ECC, SAP S/4HANA, or IBP) or equivalent enterprise ERP software, including logistics modules; advanced skills in MS Office.
• Strong understanding of end-to-end international trade, supply chain management, order fulfillment, and export/import documentation.
• Fluent in English (written and spoken); fluency in additional languages (such as French or Spanish) is an advantage.
• Core competencies: strong problem-solving capabilities, accountability, ability to simplify complex processes, and a collaborative team-first mindset.

Responsibilities

• Portfolio & Master Data Management: Coordinate product phase-in/out activities; maintain accurate customer/material data; apply demand changes.
• Order & Shipment Processing: Process sales/purchase orders in ERP and planning systems; oversee end-to-end order fulfillment with factories, carriers and warehouses.
• Documentation & Customs Clearance: Establish standard and non-system docs for compliant customs clearance, billing and accounting.
• Business Continuity & Compliance: Maintain back-up docs; adapt to regulatory/tax changes; support audit queries and review financial control reports.
• Financial & Service PO Administration: Create service POs, post GRs, resolve invoice discrepancies, support month/quarter/year-end closing with Finance.
• Ad-Hoc Projects: Manage additional operational tasks and continuous improvement projects as requested.

Skills

Fluent in English

Problem solving

Accountability

Collaborative mindset

Education

Bachelor's degree in Supply Chain Management or related field

Tools

SAP ECC

SAP S/4HANA

IBP

MS Office

Job description

Private Advertiser in Taguig is seeking a Global Supply Chain & Customer Service Specialist to manage end-to-end supply chain and customer service for finished goods, semi-finished goods, and raw materials.

You will coordinate with factories, suppliers, customers, internal teams and logistics partners to ensure accurate orders and on-time delivery, supporting the Order-to-Cash, Procure-to-Pay and Inventory processes.