Global Supply Chain and Customer Service Specialist

JT International (Philippines), Inc.; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

JT International (Philippines), Inc. is seeking a Global Supply Chain & Customer Service Specialist in Taguig. You will ensure end-to-end order fulfillment, coordinate with factories, logistics providers, and customers, and monitor shipments to meet service levels.

You will work with SAP and ERP systems, support planning processes, and collaborate with Finance to manage invoicing and period-end closing while upholding global controls and continuous improvement.

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or a related field.
• 3-5 years of relevant experience in Supply Chain, Logistics, Customer Service, or related field; multinational environment preferred; fresh graduates welcome to apply.
• Strong understanding of order management, logistics operations, customer service processes, and supply chain execution.
• Experience working with SAP HANA or other ERP systems.
• Familiarity with international trade, shipping documentation, and transportation processes.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and collaboration skills with the ability to work across global teams.
• Proficiency in Microsoft Office applications.
• Fluent in written and spoken English.

Responsibilities

• As a Global Supply Chain & Customer Service Specialist, you will manage end-to-end order fulfillment activities, ensuring timely and accurate processing of sales and purchase orders.
• Assemble and coordinate with factories, suppliers, logistics providers, warehouses, and customers for successful order execution and delivery.
• Monitor shipments, transportation activities, and delivery performance through SAP and related systems.
• Prepare shipping, export, customs, billing, and compliance-related documentation.
• Support demand and supply planning by maintaining master data and coordinating demand changes.
• Serve as a key contact for customers and stakeholders, providing updates and resolving issues.
• Collaborate with Finance on invoicing, AR/AP, and period-end closing activities.
• Ensure compliance with internal controls, J-SOX, and global operating procedures.
• Identify and support process improvements, standardization, and automation initiatives.
• Manage operational risks and disruptions to maintain service excellence.

Skills

Order management

Logistics operations

Customer service processes

Supply chain execution

Stakeholder management

Communication

MS Office

English language

Education

Bachelor's degree in Supply Chain Management/Engineering/Business Administration

Tools

SAP HANA

ERP systems

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be

Learn more:

Applications will remain open until all available positions are filled.

Professional Area: Supply Chain & Customer Service

Professional Level: Experienced and Fresh Graduates

Location: Taguig City

Reporting to: Center Process Manager, Global Supply Chain & Customer Service

Global Supply Chain & Customer Service Specialist

As a Global Supply Chain & Customer Service Specialist, you will be responsible for ensuring the smooth execution of end-to-end supply chain and customer service activities for assigned markets and customers. You will coordinate order management, shipment execution, logistics operations, and stakeholder communication while ensuring compliance with global processes, service level agreements, and operational standards. This role requires close collaboration with factories, logistics providers, customers, and internal teams to deliver excellent customer service and operational efficiency.

As a Global Supply Chain & Customer Service Specialist, you will:

• Manage end-to-end order fulfillment activities, ensuring timely and accurate processing of sales and purchase orders.
• Coordinate with factories, suppliers, logistics providers, warehouses, and customers to ensure successful order execution and delivery.
• Monitor and manage shipments, transportation activities, and delivery performance through SAP and related systems.
• Prepare and maintain shipping, export, customs, billing, and compliance-related documentation.
• Support demand and supply planning processes by maintaining relevant master data and coordinating demand changes.
• Act as a key point of contact for customers and stakeholders, providing updates and resolving operational issues and inquiries.
• Collaborate with Finance teams on invoicing, accounts receivable, accounts payable, and period-end closing activities.
• Ensure compliance with internal controls, audit requirements, J-SOX controls, and global operating procedures.
• Identify and support process improvements, standardization, and continuous improvement initiatives.
• Manage operational risks, business disruptions, and issue resolution to maintain service excellence.

Requirements:

• Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or a related field.
• 3-5 years of relevant experience in Supply Chain, Logistics, Customer Service, or related field within a multinational environment is preferred fresh graduates are welcome to apply
• Strong understanding of order management, logistics operations, customer service processes, and supply chain execution.
• Experience working with SAP HANA or other ERP systems.
• Familiarity with international trade, shipping documentation, and transportation processes.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and collaboration skills with the ability to work across global teams.
• Proficiency in Microsoft Office applications.
• Fluent in written and spoken English.
• Demonstrates a customer-focused mindset, accountability, adaptability, and a commitment to continuous improvement.

What to Expect

As part of JTI the Global Supply Chain and Customer Service team, you'll have the chance to shape results on the ground while being supported by competitive pay, performance bonuses, and progressive benefits such as family leave. You can look forward to a work setup that offers flexibility and hybrid options, together with opportunities to collaborate closely with teams across different markets and functions. This environment gives you room to grow your skills and experience both locally and globally.

Are you ready to join us Build your success story at JTI.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.