Global Staffing Account Manager - Growth & Client Success

HireHawk Inc.; Mexico; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Perk marketplace

Early wage access

Job summary

HireHawk Inc. is seeking an Account Manager to nurture client relationships, drive retention, and identify growth opportunities. You will bridge clients and internal teams, ensuring proactive communication and high-quality service throughout the hiring process.

In this role you will manage key accounts, coordinate with recruitment and operations, support interviews, renewals, and reporting. The ideal candidate has 3+ years in account management or staffing, excellent communication, and a

Qualifications

• 3+ years in account management or staffing, client-facing.
• Proven ability to manage multiple accounts and retain clients.
• Strong communication and interpersonal skills.
• Experience with recruitment lifecycle and client negotiation.

Responsibilities

• Build and maintain relationships with key client accounts, ensuring high satisfaction and long-term retention
• Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process
• Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations
• Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates
• Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements
• Partner with recruitment teams to match top talent with client needs and ensure successful placements
• Identify opportunities for account growth and collaborate with sales teams to expand staffing services
• Track and analyze account performance metrics, providing insights and recommendations for continuous improvement
• Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations
• Oversee the preparation and delivery of client reports, updates, and presentations
• Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service
• Manage account budgets and ensure financial targets and margins are achieved
• Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies
• Mentor and support junior team members, contributing to overall team performance and development

Skills

Account management

Client relationships

Recruiting lifecycle

Communication

Negotiation

Cross-functional

ATS CRM tools

Data analysis

Time management

Tools

ATS/CRM software

Job description

HireHawk Inc. is seeking an Account Manager to nurture client relationships, drive retention, and identify growth opportunities. You will bridge clients and internal teams, ensuring proactive communication and high-quality service throughout the hiring process.

In this role you will manage key accounts, coordinate with recruitment and operations, support interviews, renewals, and reporting. The ideal candidate has 3+ years in account management or staffing, excellent communication, and a