Global SSC Director: Manila Operations & Transformation

Hammerjack Pty Ltd; Philippines; On-site; PHP 5,000,000 - 10,000,000; Full time

Job summary

Hammerjack Pty Ltd seeks a seasoned leader to head the Manila Shared Services Center (SSC) as part of the Global Shared Services Leadership Team. The role drives enterprise transformation and builds a Best in Class SSC, supporting 400+ employees with scalable processes and aiming for 1,000 staff.

Key responsibilities include aligning with global priorities, driving organizational design and talent growth, and fostering an inclusive, high-performing culture across HR, Finance, and Facilities in a

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; advanced degree preferred.
• 15+ years of progressive management experience, including 3+ years leading a Shared Services team in a multinational environment.
• Strong U.S. Stakeholder Management experience
• Proven expertise in strategic planning, organizational development, and talent management.
• Strong track record in process improvement, compliance, and stakeholder management.
• Exceptional leadership, communication, and analytical skills with cultural competence in managing diverse teams.

Responsibilities

• Local Leadership: Lead HR, Finance, and Facilities operations, supporting 400+ employees with scalable, efficient processes. Drive growth to 1,000 employees.
• Global Partnership: Align Manila SSC delivery with global priorities, ensuring measurable enterprise outcomes.
• Enterprise Impact: Collaborate with segment leaders to optimize global processes and support financial, customer, and operational goals.
• Engagement: Foster a transparent, inclusive, and highly engaged workforce.
• Continuous Improvement: Drive organizational design, automation, and process re-engineering.
• Talent Development: Build a high-performing team through recruitment, training, and career growth initiatives.

Skills

Leadership

Stakeholder management

Strategic planning

Organizational development

Talent management

Process improvement

Compliance

Communication

Analytical

Education

Bachelor's degree in Finance/Accounting/Business Admin

Advanced degree preferred

Job description

Hammerjack Pty Ltd seeks a seasoned leader to head the Manila Shared Services Center (SSC) as part of the Global Shared Services Leadership Team. The role drives enterprise transformation and builds a Best in Class SSC, supporting 400+ employees with scalable processes and aiming for 1,000 staff.

Key responsibilities include aligning with global priorities, driving organizational design and talent growth, and fostering an inclusive, high-performing culture across HR, Finance, and Facilities in a