Bilingual Spanish-English CX Specialist (Onsite)

Private Advertiser; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO benefits

Job summary

Private Advertiser is seeking a bilingual Customer Support Specialist fluent in Spanish and English to join our global team at McKinley Hill, Taguig. You will handle inquiries via phone, email, and chat, and help customers resolve issues with professionalism.

The role emphasizes accurate documentation, collaboration with internal teams, and meeting quality and satisfaction targets in a fast-paced environment. Onsite shift-based schedule; pre-employment requirements apply.

Qualifications

• Fluent in both Spanish and English, written and spoken.
• Completed at least 2 years of college.
• At least 1 year of BPO or customer service experience preferred.
• Willing to work onsite in McKinley Hill, Taguig on a rotating shift.
• Pre-employment requirements ready.

Responsibilities

• Provide customer support through phone, email, and chat channels.
• Assist with account inquiries, service requests, and issue resolution while delivering a positive customer experience.
• Accurately document customer interactions and maintain customer records.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Skills

Spanish language

English language

Communication skills

Customer service

Education

2 years college

Job description

Private Advertiser is seeking a bilingual Customer Support Specialist fluent in Spanish and English to join our global team at McKinley Hill, Taguig. You will handle inquiries via phone, email, and chat, and help customers resolve issues with professionalism.

The role emphasizes accurate documentation, collaboration with internal teams, and meeting quality and satisfaction targets in a fast-paced environment. Onsite shift-based schedule; pre-employment requirements apply.