Global Technical Support Specialist (24/7 Shift)

Apply Superstaffjobs; Angeles; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Night Differential

Annual Merit Increases

Great Company Culture

Career Growth and Learning

Night Shift

ONSITE (SM Clark Pampanga)

Php 30,000 basic + allowance

Job summary

Apply Superstaffjobs is seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions.

Key responsibilities include handling technical inquiries, triaging issues, conducting remote troubleshooting, and maintaining detailed incident documentation.

Qualifications

• Proven experience in a technical support, IT help desk, or customer support role in a global environment.
• Excellent English communication skills, both written and spoken.
• Ability to troubleshoot software installations, basic networking, and remote access.

Responsibilities

• Respond to technical inquiries from global customers via phone and email.
• Perform remote troubleshooting and software re-installations.
• Document incidents with detailed case notes and reproduce steps.

Skills

Technical support

IT help desk

Customer support

Tools

TeamViewer

AnyDesk

RDP

Remote access tools

Job description

Apply Superstaffjobs is seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions.

Key responsibilities include handling technical inquiries, triaging issues, conducting remote troubleshooting, and maintaining detailed incident documentation.