Global SaaS Implementation & Operations Lead

NICE Systems; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

NICE Systems in Manila is expanding its Managed Services team. The role combines application administration and implementation management for customers worldwide, delivering high-quality implementations, QA, and ongoing support.

You will collaborate with global teams, learn client processes, and document requirements for automated customer journeys. Responsibilities include configuring, testing, and deploying the SaaS platform, writing queries and dashboards, and supporting customers on-call.

Qualifications

• 3+ years in implementation/professional services/consulting.
• Degree in CS/Analytics/STEM.
• Knowledge of data analysis and SQL.
• Able to work in a team and shifting schedules.
• Willing to learn and develop in a fast-growing MSP environment.

Responsibilities

• Act as Application administrator and implementation manager for client requests.
• Deliver implementations, QA, and support to global clients.
• Configure, test, and deploy the SaaS platform per client requirements.
• Write SQL queries and build reports/dashboards.
• Provide on-call support to global customers.

Skills

Implementation experience

Data analysis

SQL knowledge

Programming basics

Team collaboration

Problem solving

Education

CS/Analytics/STEM degree

Tools

JavaScript

C#

SQL

HTML

CSS

Python

Job description

NICE Systems in Manila is expanding its Managed Services team. The role combines application administration and implementation management for customers worldwide, delivering high-quality implementations, QA, and ongoing support.

You will collaborate with global teams, learn client processes, and document requirements for automated customer journeys. Responsibilities include configuring, testing, and deploying the SaaS platform, writing queries and dashboards, and supporting customers on-call.