Global Implementation & Ops Specialist

Nice-0a1ef543; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

NiCE in Manila is expanding its Managed Services team and seeks an experienced implementation professional. You will act as both client and NiCE representative, delivering high-quality implementations, analysis, support, and related services to customers globally.

You will collaborate with global teams, learn clients’ business processes, and document requirements for automated transactions, while configuring and testing the SaaS platform to meet client needs.

Qualifications

• 3+ years experience in an implementation / professional services / consulting role.
• Degree in Computer Science / Business Analytics / Data Analytics / STEM.
• Knowledge of basic programming languages and data structures.
• Knowledge of data analysis and SQL.
• A keen problem solver with a passion for learning.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Amenable to work shifting schedules.

Responsibilities

• Acts as Application administrator responsible for Day 2 Move, Add, Change Requests for CXone clients.
• Works closely with the TAMs, DSE and Expert Services and acts as Implementation manager.
• Become an expert in ContactEngine solution design consultancy and implementation.
• Work with global teams to build, test and support customer journeys from specification using internal tooling.
• Learn clients’ business processes to define and document requirements for automated transactions.
• Document End-to-End Application Integration Specifications.
• Configure, perform E2E testing, debug, and deploy the SaaS platform based on client requirements.
• Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics.
• Write queries in SQL and build reports and dashboards.
• Design and test APIs.
• Assist with training of new implementation specialists.
• Provide on-call support to global customers.

Skills

SQL

Programming basics

Data analytics

Teamwork

Communication

Education

CS / Analytics / STEM

Tools

Excel

Tableau

Job description

NiCE in Manila is expanding its Managed Services team and seeks an experienced implementation professional. You will act as both client and NiCE representative, delivering high-quality implementations, analysis, support, and related services to customers globally.

You will collaborate with global teams, learn clients’ business processes, and document requirements for automated transactions, while configuring and testing the SaaS platform to meet client needs.