Global Recruiting BA — Transform & Optimize Talent Ops

iQor; Santa Rosa; On-site; PHP 360,000 - 600,000; Full time

Job summary

iQor is seeking a Business Analyst to help transform global recruiting operations. The role translates business needs and stakeholder input into clear requirements, future-state processes and implementation-ready documentation.

You will work across Recruiting, Product, Technology, HRIS, Operations and regional teams to map processes and validate solutions. Responsibilities include facilitating workshops, documenting current and future-state workflows, maintaining traceability, and supporting UAT

Qualifications

• 3–5 years of experience in business analysis, process analysis, transformation, HR/recruiting operations, or enterprise technology implementation.
• Experience gathering and documenting business requirements and mapping current and future-state processes.
• Experience with system implementations, enhancements, UAT, and multi-site transformation initiatives.
• Proficient in process mapping and workflow tools (Visio, Lucidchart, Miro or similar).
• Proficient with Jira, Azure DevOps, Monday.com, Smartsheet or similar.

Responsibilities

• Facilitate requirements-gathering sessions, stakeholder interviews and process-mapping workshops for recruiting technology, process and transformation initiatives.
• Document and analyze current-state processes and design future-state workflows, including global standards and approved geography-specific variations.
• Translate business needs into business requirements, functional requirements, user stories, business rules, process flows, decision trees and acceptance criteria.
• Identify process gaps, conflicting requirements, unclear ownership, control risks, dependencies and opportunities for simplification or automation.
• Partner with Recruiting, Product, Technology, HRIS, vendors and other stakeholders to clarify business requirements and ensure proposed solutions align with approved recruiting workflows.
• Maintain requirements traceability from business need through solution design, testing, implementation and post-go-live changes.
• Support solution reviews and user-journey validation by confirming that proposed functionality addresses documented requirements.
• Support UAT planning and execution by defining business scenarios, expected outcomes and acceptance criteria; assist with defect triage and requirements clarification.
• Assess the impact of system or process changes on recruiters, hiring managers, administrators and other user groups.
• Support new-country, new-site and client/program implementations by documenting local requirements, dependencies and required process variations.
• Create and maintain SOPs, process maps, playbooks, RACI matrices and supporting documentation for approved future-state processes.
• Coordinate documentation reviews, approvals, version control and change history so requirements and process documentation remain current and auditable.
• Partner with Enablement to ensure approved process and system changes are translated accurately into training and adoption materials.
• Support post-go-live reviews to identify gaps between designed and actual processes and recommend corrective actions or enhancements.

Skills

Requirements gathering

Process analysis

Stakeholder management

Agile

UAT

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Confluence

Visio

MS Office

Job description

iQor is seeking a Business Analyst to help transform global recruiting operations. The role translates business needs and stakeholder input into clear requirements, future-state processes and implementation-ready documentation.

You will work across Recruiting, Product, Technology, HRIS, Operations and regional teams to map processes and validate solutions. Responsibilities include facilitating workshops, documenting current and future-state workflows, maintaining traceability, and supporting UAT