Business Analyst - Global Recruiting COE - #116098

iQor; Santa Rosa; On-site; PHP 360,000 - 600,000; Full time

Job summary

iQor is seeking a Business Analyst to help transform global recruiting operations. The role translates business needs and stakeholder input into clear requirements, future-state processes and implementation-ready documentation.

You will work across Recruiting, Product, Technology, HRIS, Operations and regional teams to map processes and validate solutions. Responsibilities include facilitating workshops, documenting current and future-state workflows, maintaining traceability, and supporting UAT

Qualifications

• 3–5 years of experience in business analysis, process analysis, transformation, HR/recruiting operations, or enterprise technology implementation.
• Experience gathering and documenting business requirements and mapping current and future-state processes.
• Experience with system implementations, enhancements, UAT, and multi-site transformation initiatives.
• Proficient in process mapping and workflow tools (Visio, Lucidchart, Miro or similar).
• Proficient with Jira, Azure DevOps, Monday.com, Smartsheet or similar.

Responsibilities

• Facilitate requirements-gathering sessions, stakeholder interviews and process-mapping workshops for recruiting technology, process and transformation initiatives.
• Document and analyze current-state processes and design future-state workflows, including global standards and approved geography-specific variations.
• Translate business needs into business requirements, functional requirements, user stories, business rules, process flows, decision trees and acceptance criteria.
• Identify process gaps, conflicting requirements, unclear ownership, control risks, dependencies and opportunities for simplification or automation.
• Partner with Recruiting, Product, Technology, HRIS, vendors and other stakeholders to clarify business requirements and ensure proposed solutions align with approved recruiting workflows.
• Maintain requirements traceability from business need through solution design, testing, implementation and post-go-live changes.
• Support solution reviews and user-journey validation by confirming that proposed functionality addresses documented requirements.
• Support UAT planning and execution by defining business scenarios, expected outcomes and acceptance criteria; assist with defect triage and requirements clarification.
• Assess the impact of system or process changes on recruiters, hiring managers, administrators and other user groups.
• Support new-country, new-site and client/program implementations by documenting local requirements, dependencies and required process variations.
• Create and maintain SOPs, process maps, playbooks, RACI matrices and supporting documentation for approved future-state processes.
• Coordinate documentation reviews, approvals, version control and change history so requirements and process documentation remain current and auditable.
• Partner with Enablement to ensure approved process and system changes are translated accurately into training and adoption materials.
• Support post-go-live reviews to identify gaps between designed and actual processes and recommend corrective actions or enhancements.

Skills

Requirements gathering

Process analysis

Stakeholder management

Agile

UAT

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Confluence

Visio

MS Office

Job description

Business Analyst - Global Recruiting COE

Posted Date: 10/09/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Business Analyst supports global recruiting transformation initiatives by translating business needs, stakeholder input and recruiting workflows into clear business requirements, future-state processes and implementation-ready documentation. The role works across Recruiting, Product, Technology, HRIS, Operations and geography teams to understand current-state processes, identify gaps and regional variations, define business and functional requirements, and support solution validation through implementation. The Business Analyst helps ensure that new recruiting technology, process changes and site or country rollouts solve the approved business need and can be adopted consistently across geographies.

Responsibilities:

• Facilitate requirements-gathering sessions, stakeholder interviews and process-mapping workshops for recruiting technology, process and transformation initiatives.
• Document and analyze current-state processes and design future-state workflows, including global standards and approved geography-specific variations.
• Translate business needs into business requirements, functional requirements, user stories, business rules, process flows, decision trees and acceptance criteria.
• Identify process gaps, conflicting requirements, unclear ownership, control risks, dependencies and opportunities for simplification or automation.
• Partner with Recruiting, Product, Technology, HRIS, vendors and other stakeholders to clarify business requirements and ensure proposed solutions align with approved recruiting workflows.
• Maintain requirements traceability from business need through solution design, testing, implementation and post-go-live changes.
• Support solution reviews and user-journey validation by confirming that proposed functionality addresses documented requirements.
• Support UAT planning and execution by defining business scenarios, expected outcomes and acceptance criteria; assist with defect triage and requirements clarification.
• Assess the impact of system or process changes on recruiters, hiring managers, administrators and other user groups.
• Support new-country, new-site and client/program implementations by documenting local requirements, dependencies and required process variations.
• Create and maintain SOPs, process maps, playbooks, RACI matrices and supporting documentation for approved future-state processes.
• Coordinate documentation reviews, approvals, version control and change history so requirements and process documentation remain current and auditable.
• Partner with Enablement to ensure approved process and system changes are translated accurately into training and adoption materials.
• Support post-go-live reviews to identify gaps between designed and actual processes and recommend corrective actions or enhancements.

Skills Requirements:

• 3–5 years of experience in business analysis, process analysis, transformation, HR/recruiting operations, or enterprise technology implementation.
• At least 2 years of hands‑on experience gathering and documenting business requirements, mapping current/future-state processes, and working with cross‑functional business and technical stakeholders.
• Experience supporting system implementations, enhancements, UAT, or multi-site/process transformation initiatives.
• Process mapping and workflow tools such as Microsoft Visio, Lucidchart, Miro, or comparable platforms.
• Requirements and project-management tools such as Jira, Azure DevOps, Monday.com, Smartsheet, or comparable platforms.
• Documentation and collaboration tools such as Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Confluence, or comparable tools.
• Working experience with ATS, CRM, HRIS, recruiting technology, or other enterprise workflow systems; direct recruiting‑system experience is strongly preferred.
• Ability to use Excel for requirements tracking, data validation, reconciliation, and basic analysis.
• Experience supporting recruiting, HR technology, CRM, ATS or other enterprise system implementations.
• Experience with Agile delivery, user stories, UAT and defect triage.
• Experience supporting global or multi‑site operating environments.
• Knowledge of recruiting funnels, candidate journeys and high‑volume recruiting operations.

Education Requirements:

• Bachelor's degree or equivalent relevant experience in business analysis, operations, HR/recruiting, process improvement, technology implementation or a related discipline.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.