Global Project Manager: Transitions & CI

Grace Global Operations Center (Philippines) Inc.; Muntinlupa; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

14th Month Pay

Above-market Retirement Plan

LinkedIn Learning Access

Performance Incentive Program

HMO coverage for day 1

Free HMO for dependents

Educational Assistance

Job summary

Grace Global Business Services Manila is seeking an experienced Project Manager to lead end-to-end project delivery across operations, ensuring measurable outcomes in productivity, cost, quality, and customer satisfaction. You will drive process transitions and embed a culture of continuous improvement within a global shared services environment.

The role requires leading cross-functional teams, managing risks, and delivering plans with agile, waterfall, or hybrid approaches.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• Minimum of 7 years of experience in Project Management, Process Transition & Migration, and Continuous Improvement initiatives.
• Lean Six Sigma Green Belt certification required.

Responsibilities

• Define project scope, objectives, timelines, and deliverables aligned with business goals.
• Lead end-to-end project execution using Agile, Waterfall, or Hybrid methodologies.
• Manage project plans, budgets, resources, forecasts, and stakeholder expectations.
• Lead cross-functional teams to ensure alignment and successful delivery.
• Identify, assess, and mitigate project risks proactively.
• Ensure projects are delivered on time, within scope, budget, and quality standards.
• Lead and support process transitions into the Global Business Services (GBS) organization.
• Execute migration projects using lift-and-shift and transformation-led approaches.
• Develop and manage transition plans, governance frameworks, and delivery timelines.
• Oversee knowledge transfer, process documentation, and readiness activities.
• Manage hypercare and stabilization phases to ensure seamless transitions.
• Ensure successful handover to steady-state operations and continuous improvement teams.
• Drive continuous improvement initiatives across migrated, legacy, and evolving processes.
• Identify opportunities to improve productivity, capacity utilization, cost efficiency, service quality, and risk controls.
• Apply Lean, Six Sigma, and structured problem-solving methodologies to optimize performance.
• Conduct root cause analysis and implement sustainable solutions to address recurring issues.
• Track, measure, and report benefits realization from improvement initiatives.
• Coach leaders and teams to embed a culture of continuous improvement within daily operations.
• Provide regular project and performance updates to leadership and key stakeholders.
• Manage risks, issues, dependencies, and escalations across multiple initiatives.
• Facilitate governance meetings, steering committees, and performance reviews.
• Maintain visibility and prioritization across project, transition, and CI portfolios.
• Partner with senior leaders to align initiatives with strategic business objectives.

Skills

Project management

Process improvement

Cross-functional collaboration

Lean Six Sigma

Education

Bachelor’s degree in Business/Engineering

Job description

Grace Global Business Services Manila is seeking an experienced Project Manager to lead end-to-end project delivery across operations, ensuring measurable outcomes in productivity, cost, quality, and customer satisfaction. You will drive process transitions and embed a culture of continuous improvement within a global shared services environment.

The role requires leading cross-functional teams, managing risks, and delivering plans with agile, waterfall, or hybrid approaches.