Global Process & Compliance Manager

Cushman & Wakefield; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield Philippines is seeking a Process and Compliance Manager to enable BAU team members and leaders to perform their roles effectively and efficiently, based on approved processes, internal SLAs/objectives and client KPIs, while maintaining high motivation within the PSC Portfolio Administration Team.

The role leads end-to-end process improvements, ensures governance and SOC compliance, drives client lifecycle activities from onboarding to due diligence, and collaborates across

Qualifications

• Bachelor’s degree with 5+ years of experience in data, finance processing, or real estate operations in an international environment.
• Background in corporate real estate, finance/economics, and data analysis is a plus.
• At least 1 year of experience supervising a small team in a shared services environment, with process transition and service coordination experience.
• Strong technical and communication skills, including proficiency in MS Office, effective written, verbal, and presentation abilities, and good attention to details.

Responsibilities

• Lead end-to-end process improvement initiatives, including mapping, evaluation, documentation, and optimization of business processes across GOS Client Operations.
• Ensure strong governance and compliance by driving SOC compliance, supporting audits, enforcing process controls, and maintaining standardized documentation.
• Drive client lifecycle activities, including new client onboarding, process due diligence, stabilization, and preparation of documentation for client pitches.
• Collaborate across teams to implement process improvements, develop strategic standard processes, and strengthen a continuous improvement culture.

Skills

Communication skills

Presentations

Team leadership

Education

Bachelor’s degree

Tools

MS Office

Job description

Cushman & Wakefield Philippines is seeking a Process and Compliance Manager to enable BAU team members and leaders to perform their roles effectively and efficiently, based on approved processes, internal SLAs/objectives and client KPIs, while maintaining high motivation within the PSC Portfolio Administration Team.

The role leads end-to-end process improvements, ensures governance and SOC compliance, drives client lifecycle activities from onboarding to due diligence, and collaborates across