Global Process Architect (fixed-term for 12 months)

Delivery Hero; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Delivery Hero is hiring a Global Process Architect for a fixed-term position in Taguig, Philippines. The successful candidate will work closely with People Operations and ensure efficient HR operational workflows across the employee lifecycle, enhancing the Global People Operations model.

The ideal candidate will possess 3–5 years of experience in HR operations, strong skills in process analysis, and familiarity with HR technologies such as Workday and SAP SuccessFactors. This hands-on role focuses on process optimization and compliance.

Qualifications

• 3–5 years’ experience in HR process improvement, HR operations, or Shared Services.
• Proven experience in process mapping, documentation, and workflow optimization.
• Strong knowledge of global HR processes (e.g., onboarding, offboarding, employee data management, payroll support).

Responsibilities

• Map and document end-to-end People Operations processes across the employee lifecycle.
• Develop standardized process documentation, including SOPs and process maps.
• Monitor and evaluate process performance post-implementation.

Skills

Process analysis skills

HR operations experience

Process mapping

Workflow optimization

Familiarity with HR technologies

Education

Bachelor’s degree in Business Administration, Human Resources, Industrial Engineering, or related field

Tools

Workday

SAP SuccessFactors

Oracle HCM

Job description

Global Process Architect (fixed-term for 12 months)

Contract

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are on the lookout for a Process Analyst (12-month fixed-term) to join the Global People Operations team on our journey to always deliver amazing experiences.

The role will focus on process mapping, standardization, and optimization of HR operational workflows across the employee lifecycle to support the enhancement of a Global People Operations model.

Working closely with People Operations, People Partners, Centers of Excellence (COEs), and the People Technology team, the Process Analyst ensures that processes are efficient, compliant, and aligned with global standards — while supporting automation and digital enablement initiatives.

This is a hands‑on, project‑focused role, ideal for a professional with strong process analysis skills and experience in People Operations environments.

Process Analysis & Design: Map and document end‑to‑end People Operations processes across the employee lifecycle (Hire‑to‑Retire).

Develop standardized process documentation, including SOPs, process maps, and RACI matrices.

Participate in knowledge transfer sessions and create training materials and process documentation for Global People Operations teams.

Continuous Improvement & Automation: Monitor and evaluate process performance post‑implementation.

Governance & Compliance: Ensure all process documentation aligns with global People policies, data privacy, and compliance standards (GDPR, local regulations).

Stakeholder Engagement: Collaborate with People Partners, COEs, and Regional People Operations teams to gather process requirements.

Bachelor’s degree in Business Administration, Human Resources, Industrial Engineering, or related field.

3–5 years’ experience in HR process improvement, HR operations, or Shared Services.

Proven experience in process mapping, documentation, and workflow optimization.

Strong knowledge of global HR processes (e.g., onboarding, offboarding, employee data management, payroll support).

Familiarity with HR technologies such as Workday, SAP SuccessFactors, Oracle HCM.

Experience working on HR transformation or system implementation projects preferred.