Global People Partner: Growth, Change & Impact

Customer.io; Mexico; Hybrid; PHP 6,142,506 - 7,985,257; Full time

Benefits offered by this job

Family medical coverage

Parental leave (16 weeks)

Unlimited PTO

Remote/work stipend

Professional development budget

Job summary

Customer.io is expanding its People team in the United States and seeks a People Partner to support our global organization. If you’re an HR professional with a few years of experience who wants to deepen your impact as a business partner, this role offers a collaborative, high‑velocity environment.

You’ll work with cross‑functional teams to advance talent management, development, retention, and organizational effectiveness while leveraging data analytics to drive decision making.

Qualifications

• 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions.
• Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions.
• Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda.
• Ability to establish trust, fairness, and credibility with team members, managers, and cross‑functional partners in a global environment.
• Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards.

Responsibilities

• Support business alignment: Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth.
• Performance management: Own and elevate our review cycles end to end — lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team.
• Employee relations: Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment.
• Organizational development: Help assess team structures and work with leaders to identify areas for improvement and put changes into practice.
• Change management support: Support organizational change efforts and help build change‑readiness across teams.
• Leadership support: Build strong working relationships with managers to understand their needs in the context of business goals, and provide day‑to‑day partnership and guidance.
• Data analysis: Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions.
• Employee engagement: Work with leaders to roll out engagement initiatives.
• People programs support: Help develop and implement people programs that foster employee growth and development.
• People team support: Be an active member of the People Experience team, contributing to strong HR capabilities.

Skills

HR Experience

Business Acumen

Management Experience

Global Perspective

Collaborative Problem Solver

Job description

Customer.io is expanding its People team in the United States and seeks a People Partner to support our global organization. If you’re an HR professional with a few years of experience who wants to deepen your impact as a business partner, this role offers a collaborative, high‑velocity environment.

You’ll work with cross‑functional teams to advance talent management, development, retention, and organizational effectiveness while leveraging data analytics to drive decision making.