Global HR Delivery Specialist

Electrical Equipment & System Integration, Inc. (EESI); Pasig; On-site; PHP 350,000 - 600,000; Full time

Job summary

Electrical Equipment & System Integration, Inc. (EESI) seeks an HR Applications Specialist in the Philippines to support global HR applications, including SuccessFactors, ServiceNow and Power BI.

You will be the go-to contact for users and collaborate with global HR teams to drive digitalization and automation aligned with roadmaps and business goals. The role requires a bachelor's degree in HR/Business, at least 2 years in a similar role, and strong English communication.

Qualifications

• Bachelor's degree in HRM, Business Administration or similar.
• Experience with cloud-based HR systems and ticketing systems; SuccessFactors preferred.
• Minimum 2 years in a similar role.
• Fluency in English; multilingual ability desirable.
• Knowledgeable in HR processes and reporting tools.
• Reliable and detail oriented in high-volume environments.
• Follows defined processes and flags issues proactively.
• Strong ownership and collaboration with teams.
• Clear communication with regional stakeholders.

Responsibilities

• Be an ambassador for global HR applications and serve as first contact for users.
• Drive digitalization and automation to meet roadmaps and business strategies.
• Analyze incidents to propose changes in applications and processes.
• Develop training material to reduce tickets and support onboarding.
• Create manuals and videos to maximize value from HR applications.
• Respond to Service Now tickets in a timely, professional manner.
• Test new features and contribute to process improvements.
• Support offer and service development to enhance business performance.
• Model data-driven working practices.

Skills

Cloud HR systems

Ticketing system

Data-driven

Ownership

English fluency

Education

Bachelor’s degree in HR/Business

Tools

SuccessFactors

ServiceNow

Power BI

Job description

The Global Center of Excellence HR works with ensuring an excellent user experience for employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.

Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees.

Duties and Responsibilities

• Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
• Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
• Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
• Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
• Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
• Answer incoming tickets to Service Now in a professional and timely manner
• Test new features
• Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
• Be a role-model for data-driven ways of working

Qualifications

• Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
• Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
• Minimum 2 years' experience in a similar role
• Fluency in English is a key requirement, mastery one or more languages is highly desirable
• Knowledgeable and interested in systems and reporting
• Knowledge and experience of HR processes and reporting tools
• Reliable and detail-oriented, with a strong focus on accuracy and consistency in high-volume transactional environments.
• Comfortable following defined processes and guidelines while proactively flagging issues and missing information.
• Strong sense of ownership and responsibility to ensure timely and correct processing of financial documents.
• Collaborative mindset with a positive attitude, contributing to a supportive and efficient team atmosphere.
• Clear and professional communication style, especially when escalating issues or working with stakeholders across regions.