Global Payroll Service Partner Manager (Hybrid)

CloudPay; Manila; Hybride; PHP 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Competitive vacation allowance

Calm app

Sick Leave

EAP

Group Life Insurance, HMO

Employee Referral Program

De Minimis Benefit

WFH Allowance

Mid-Year Bonus

13th Month Pay

Regularization Bonus, 1st Year Annex.

Bereavement Leave

Paid Volunteering days

Study Leave

Marriage Leave

Résumé du poste

CloudPay is seeking a Service Partner Manager to join our global Payroll Operations team in the Philippines. You will oversee in-country payroll and payment providers, ensuring service quality and timely delivery for global clients, while collaborating with regional directors and readiness teams.

You’ll manage vendor relationships, drive improvements, monitor KPIs, and support escalations with a strong focus on operational excellence in a hybrid work setup (1x/week RTO; Mon-Fri, 3PM–12MN).

Qualifications

• Vendor management / service partner management experience including negotiations and escalations.
• Strong communication skills.
• Track record of delivering operational improvements across processes or partner networks.
• Commercial awareness and experience contributing to business success.
• Project management skills with prioritization and attention to detail.
• Payroll and/or Payments knowledge preferred.
• Experience with large databases; Microsoft Excel is a must, Power BI preferred.

Responsabilités

• Contribute to the successful execution of the global Service Partner Management strategy across the assigned region.
• Nurture and expand strong, collaborative relationships with in-country Service Partners.
• Oversee day-to-day delivery of payroll and payments services, ensuring quality and timeliness.
• Work closely with regional payroll and payments teams to manage escalations and resolve issues swiftly.
• Champion best practices and drive consistency in service standards with our vendors.
• Lead or support regular service reviews and identify opportunities for continuous improvement.
• Maintain monthly Service Partners KPIs Data and Charts.
• Maintain and update Partners’ Capabilities in the CloudPay tools on a regular basis.

Description du poste

CloudPay is seeking a Service Partner Manager to join our global Payroll Operations team in the Philippines. You will oversee in-country payroll and payment providers, ensuring service quality and timely delivery for global clients, while collaborating with regional directors and readiness teams.

You’ll manage vendor relationships, drive improvements, monitor KPIs, and support escalations with a strong focus on operational excellence in a hybrid work setup (1x/week RTO; Mon-Fri, 3PM–12MN).