Global Payroll Service Partner Lead – Hybrid Manila

CloudPay Inc.; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Paid Volunteering days

WFH Allowance

Job summary

CloudPay Inc. is seeking a Service Partner Manager in Manila to oversee in-country payroll and payments partner performance. You’ll collaborate with regional Payroll Directors and Customer Account Managers to ensure service excellence for global clients.

The role requires strong vendor management, data analysis, and Excel/Power BI proficiency. It follows a hybrid work model with weekly on-site presence in Manila and opportunities for growth within a global organization.

Qualifications

• Proven vendor/service partner management experience, including escalations.
• Strong communication and stakeholder management skills.
• Ability to drive operational improvements across partner networks.

Responsibilities

• Oversee day-to-day payroll and payments service delivery with in-country partners.
• Nurture and expand collaborative relationships with service partners.
• Lead or support service reviews and drive continuous improvement.

Skills

Vendor management

Conflict resolution

Data analysis

Communication skills

Tools

Power BI

Excel

Job description

CloudPay Inc. is seeking a Service Partner Manager in Manila to oversee in-country payroll and payments partner performance. You’ll collaborate with regional Payroll Directors and Customer Account Managers to ensure service excellence for global clients.

The role requires strong vendor management, data analysis, and Excel/Power BI proficiency. It follows a hybrid work model with weekly on-site presence in Manila and opportunities for growth within a global organization.