Global Payroll Partner Manager (Hybrid)

CloudPay Philippines Inc; Manila; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Vacation allowance

Calm app

Sick leave

HMO

Employee referral

De minimis benefit

WFH allowance

Mid-year bonus

13th month pay

Regularization bonus

First anniversary bonus

Bereavement leave

Volunteering days

Study leave

Marriage leave

Job summary

CloudPay Philippines Inc. is seeking a Service Partner Manager to oversee in-country payroll and payment provider relationships within a global payroll operations context.

The role reports to the Senior Manager of Service Partner Management and collaborates with regional directors and readiness teams. The ideal candidate excels in cross-functional, international environments, with a strong focus on operational excellence and vendor performance.

Qualifications

• Proven vendor management / service partner management experience and conflict resolution.
• Strong communication skills.
• Track record of delivering measurable operational improvements across processes or partner networks.
• Demonstrated commercial awareness and experience managing responsibilities that contribute to business success.
• Demonstrated project management skills, prioritization and attention to detail.

Responsibilities

• Contribute to the successful execution of the global Service Partner Management strategy across assigned region.
• Nurture and expand strong, collaborative relationships with in-country Service Partners.
• Oversee day-to-day delivery of payroll and payments services, ensuring quality and timeliness.
• Collaborate with regional payroll and payments teams to manage escalations and resolve issues swiftly.
• Champion best practices and drive consistency in service standards with vendors.
• Lead or support regular service reviews and identify opportunities for continuous improvement.
• Maintain monthly Service Partners KPIs and data charts.
• Update Partners’ capabilities in CloudPay tools regularly.

Skills

Vendor management

Communication skills

Project management

Payroll knowledge

Data analysis

Tools

Microsoft Excel

Power BI

Job description

CloudPay Philippines Inc. is seeking a Service Partner Manager to oversee in-country payroll and payment provider relationships within a global payroll operations context.

The role reports to the Senior Manager of Service Partner Management and collaborates with regional directors and readiness teams. The ideal candidate excels in cross-functional, international environments, with a strong focus on operational excellence and vendor performance.