Global Payments Process Analyst – Process Improvement

Xerox; Cebu City; On-site; PHP 400,000 - 660,000; Full time

Job summary

Xerox Cebu City, Philippines is seeking an Operations Process Analyst to design and optimize business processes across functions. You will gather requirements, map workflows, and drive efficiency and accuracy in operations through data-driven improvements.

Ideal candidates will lead process redesign, define metrics, and partner with IT and business units to deliver sustainable changes while maintaining compliance with corporate standards.

Qualifications

• Experience leading projects and facilitating meetings.
• Experience developing and documenting processes and process flows.
• Strong English language proficiency (written and spoken).

Responsibilities

• Map and analyze business processes and workflows.
• Lead business process re-engineering and optimization initiatives.
• Define KPIs and monitor process performance.
• Support change management and training activities.
• Collaborate with global teams and IT to implement improvements.

Skills

Project management

Leadership

English fluency

MS Office

Visio

Excel

Process documentation

Critical thinking

Communication skills

Agile problem solving

Analytical

Education

Industrial/Computer Engineering or related

Bachelor's degree

Tools

Power BI

Power Automate

Power Apps

Visio

Excel

Word

Project

Job description

Xerox Cebu City, Philippines is seeking an Operations Process Analyst to design and optimize business processes across functions. You will gather requirements, map workflows, and drive efficiency and accuracy in operations through data-driven improvements.

Ideal candidates will lead process redesign, define metrics, and partner with IT and business units to deliver sustainable changes while maintaining compliance with corporate standards.