Global Patient Experience Coordinator

Shanghai Fosun Health Technology (Group) Co., Ltd.; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Cross-border exposure

Direct collaboration with ChineseHosp.

Work with international healthcare 팀

Career development pathway

Job summary

Fosun Health is expanding its Philippines operations and is seeking an International Patient Coordinator to connect Filipino patients with our medical teams in China. You will coordinate appointments, travel, and follow-up services to ensure a smooth cross-border healthcare journey.

You will liaise with patients, hospitals and service partners, manage medical records, arrange online consultations, and ensure accurate information transfer while maintaining confidentiality and high service

Qualifications

• 1–5 years of experience in healthcare, hospitals, patient services, or related fields.
• Strong English communication and fluent Filipino/Tagalog.
• Mandarin Chinese is strongly preferred.
• Excellent coordination and customer service skills.
• Strong confidentiality when handling patient information.
• Able to work independently in a fast-growing environment.
• Comfortable using CRM, MS Office and AI-assisted tools.

Responsibilities

• Coordinate Filipino patients through cross-border healthcare journeys.
• Connect patients with medical teams, hospitals and service partners in China.
• Arrange appointments, travel, visas and follow-up services.
• Manage medical records and ensure accurate information transfer.
• Coordinate online consultations between Filipino patients and Chinese experts.
• Communicate clearly with patients, families and medical teams.

Skills

Healthcare experience

Strong English communication

Fluent Filipino/Tagalog

Mandarin Chinese

Excellent communication

Organizational skills

Independent work

Digital tools

Tools

CRM

Microsoft Office

AI-assisted productivity tools

Job description

Fosun Health is expanding its Philippines operations and is seeking an International Patient Coordinator to connect Filipino patients with our medical teams in China. You will coordinate appointments, travel, and follow-up services to ensure a smooth cross-border healthcare journey.

You will liaise with patients, hospitals and service partners, manage medical records, arrange online consultations, and ensure accurate information transfer while maintaining confidentiality and high service