Patient Care Coordinator

Shanghai Fosun Health Technology (Group) Co., Ltd.; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Cross-border exposure

Direct collaboration with ChineseHosp.

Work with international healthcare 팀

Career development pathway

Job summary

Fosun Health is expanding its Philippines operations and is seeking an International Patient Coordinator to connect Filipino patients with our medical teams in China. You will coordinate appointments, travel, and follow-up services to ensure a smooth cross-border healthcare journey.

You will liaise with patients, hospitals and service partners, manage medical records, arrange online consultations, and ensure accurate information transfer while maintaining confidentiality and high service

Qualifications

• 1–5 years of experience in healthcare, hospitals, patient services, or related fields.
• Strong English communication and fluent Filipino/Tagalog.
• Mandarin Chinese is strongly preferred.
• Excellent coordination and customer service skills.
• Strong confidentiality when handling patient information.
• Able to work independently in a fast-growing environment.
• Comfortable using CRM, MS Office and AI-assisted tools.

Responsibilities

• Coordinate Filipino patients through cross-border healthcare journeys.
• Connect patients with medical teams, hospitals and service partners in China.
• Arrange appointments, travel, visas and follow-up services.
• Manage medical records and ensure accurate information transfer.
• Coordinate online consultations between Filipino patients and Chinese experts.
• Communicate clearly with patients, families and medical teams.

Skills

Healthcare experience

Strong English communication

Fluent Filipino/Tagalog

Mandarin Chinese

Excellent communication

Organizational skills

Independent work

Digital tools

Tools

CRM

Microsoft Office

AI-assisted productivity tools

Job description

About the role

We are looking for an International Patient Coordinator / Consultant to become a key patient-facing member of our Philippines team. You will be responsible for coordinating Filipino patients throughout their cross-border healthcare journey, connecting patients and families with our medical teams, hospitals and service partners in China. This is a coordination and patient service role — not a clinical role. You will help ensure that patient information, appointments, medical consultations, travel arrangements and follow-up services are coordinated accurately and professionally.

Key responsibilities

• Communicate with patients and families in person, by phone and through digital channels
• Understand patients' healthcare needs, expectations and service requirements
• Collect, organize and securely manage medical records, reports, imaging and other relevant documents
• Ensure patient information is accurately transferred to the appropriate medical and operational teams
• Coordinate online consultations between Filipino patients and Chinese medical experts
• Arrange schedules, patient notifications, medical documents and consultation preparation
• Facilitate communication between patients, families and medical teams
• Support clear communication of doctors' professional recommendations and next-step arrangements without providing independent medical advice
• Coordinate key stages of the patient journey including initial inquiry, medical information collection, expert consultation, hospital/service coordination, visa & travel preparation, hospital admission, treatment coordination and post-treatment follow-up
• Coordinate with visa, travel, transportation and other service partners

About you

• 1–5 years of experience in healthcare, hospitals, patient services, HMO, medical insurance, medical tourism, healthcare BPO, hospitality or related fields
• Strong English communication skills and fluent Filipino/Tagalog
• Mandarin Chinese is strongly preferred
• Excellent communication, coordination and customer service skills
• Strong organizational skills and attention to detail
• Comfortable handling multiple patient cases and coordinating multiple parties simultaneously
• Strong confidentiality awareness when handling sensitive patient information
• Able to work independently in a new and fast-growing business environment
• Comfortable using digital tools, CRM, Microsoft Office and AI-assisted productivity tools

About us

Fosun Health is a healthcare group under Fosun, building an international healthcare service network connecting patients with high-quality medical resources in China and overseas markets. As we establish our Philippines operations, we are building a local team to support Filipino patients seeking medical services in China.

Benefits

• Opportunity to join Fosun Health's new Philippines international healthcare business
• Direct exposure to cross-border healthcare operations between the Philippines and China
• Work closely with Chinese hospitals, medical experts and international healthcare teams
• Opportunity to help build a new patient service model and grow with the business
• Career development toward Senior International Patient Coordinator / Patient Services Team Lead / International Patient Services Manager