Global Partner Operations Manager - E‑Commerce Excellence

ByteDance (old); Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ByteDance is seeking a Partner Operations Manager for Global E-Commerce based in Taguig. The role leads BPO vendor performance, drives SOP alignment with regional regulations, and coordinates cross-functional support to ensure a trustworthy marketplace for Buyers, Sellers, and Creators.

Your responsibilities include monitoring performance metrics, maintaining SOPs and training materials, and promoting data-driven improvements while collaborating with internal teams and the BPO to resolve issues

Qualifications

• BA/BS degree or equivalent practical experience.
• 3+ years of customer service experience.
• Demonstrated effective, clear written and spoken communication.
• Experience building and influencing relationships with internal stakeholders.
• Data-driven mindset to generate insights and solve problems.

Responsibilities

• Manage BPO vendors and daily operational performance.
• Monitor improvement plans and performance metrics (CSAT, SLA, handling time).
• Ensure SOPs, training materials, and frameworks are in place.
• Share weekly performance reports with BPO and track action items.
• Lead process improvements and optimize workflows based on feedback.
• Review escalations and provide feedback to BPO teams.
• Coordinate go-to-market readiness with Regional Solutions for regulatory alignment.
• Communicate updates and conduct Train-the-Trainer sessions on SOPs and product features.
• Support bug issues and coordinate troubleshooting with the BPO team.

Skills

Customer service

Data analysis

Stakeholder management

Communication

Problem solving

Vendor management

Education

Bachelor's degree

Tools

Excel

SQL

CRM systems

Vendor management tools

Job description

ByteDance is seeking a Partner Operations Manager for Global E-Commerce based in Taguig. The role leads BPO vendor performance, drives SOP alignment with regional regulations, and coordinates cross-functional support to ensure a trustworthy marketplace for Buyers, Sellers, and Creators.

Your responsibilities include monitoring performance metrics, maintaining SOPs and training materials, and promoting data-driven improvements while collaborating with internal teams and the BPO to resolve issues