Global Order Management Specialist

ContiTech; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Continental Global Business Services Manila Inc. in Manila seeks a seasoned Customer Service/Order Management professional to manage customer orders and inquiries, enter SAP orders, and ensure smooth fulfillment.

You will resolve order issues, coordinate with pricing and supply chain, and provide expert product recommendations to customers. The role requires 4–7 years in customer service, order management, or supply chain, with at least 2 years in a BPO/shared services environment handling

Qualifications

• Bachelor’s degree in a relevant field.
• 4-7 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure that electronic orders flow into the system as intended.
• Resolve order conflicts and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests).
• Correct EDI or Electronic order errors to root-cause.
• Coordinate with various departments to answer inquiries.
• Function as universal back-up for other specialized accounts/tasks.

Skills

Customer Service

Order Management

Supply Chain

Education

Bachelor’s degree

Job description

Continental Global Business Services Manila Inc. in Manila seeks a seasoned Customer Service/Order Management professional to manage customer orders and inquiries, enter SAP orders, and ensure smooth fulfillment.

You will resolve order issues, coordinate with pricing and supply chain, and provide expert product recommendations to customers. The role requires 4–7 years in customer service, order management, or supply chain, with at least 2 years in a BPO/shared services environment handling