Global Operations & Governance Manager

American Express; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

American Express in Mexico City is seeking a Manager, GSOP Business Operations to drive operational excellence across GSOP by leading cross-functional initiatives that strengthen governance, improve processes, and enhance risk management. Based in Mexico with global scope, the role aligns enterprise priorities with execution and performance.

The position partners with Control Management, Compliance, Risk, and business teams to coordinate risk programs, governance activities, and continuous

Qualifications

• 4+ years of experience in business operations, program or project management, process improvement, operational risk, or related functions within a complex, matrixed organization.
• Experience leading cross-functional initiatives from planning through execution, including stakeholder management, dependency tracking, and delivery against timelines.
• Strong process improvement mindset with experience identifying opportunities to simplify, standardize, and improve operational processes.
• Experience working with governance, operational risk, internal controls, audit, compliance, or regulatory programs preferred.
• Excellent organizational and project management skills with the ability to manage multiple concurrent priorities.
• Strong analytical and problem-solving skills with experience using data and root cause analysis to develop practical solutions.
• Excellent written and verbal communication skills with demonstrated ability to influence stakeholders, drive alignment, and communicate effectively with senior leadership audiences.

Responsibilities

• Lead cross-functional initiatives that improve operational processes, strengthen governance, and enhance the overall control environment across GSOP.
• Coordinate execution of operational risk programs, including Operational Risk Events (OREs), RCSAs, CAPs, MAPs, audit remediation, and other governance activities, ensuring timely delivery across multiple stakeholders.
• Drive process improvement initiatives by identifying operational gaps, facilitating root cause analyses, and implementing scalable solutions that improve efficiency, consistency, and risk management.
• Develop project plans, governance routines, executive reporting, dashboards, and operational metrics to provide leadership with visibility into execution, risks, and business performance.
• Partner with Control Management, Compliance, Risk, and business teams to operationalize enterprise requirements and ensure consistent execution of governance and control activities.
• Facilitate cross-functional forums, manage dependencies, track milestones, and proactively identify risks and roadblocks to successful delivery.
• Build and maintain standard operating procedures, process documentation, and governance frameworks that improve operational consistency and support continuous improvement.

Skills

Program management

Cross-functional collaboration

Operational risk management

Process improvement

Governance

Analytical thinking

Job description

American Express in Mexico City is seeking a Manager, GSOP Business Operations to drive operational excellence across GSOP by leading cross-functional initiatives that strengthen governance, improve processes, and enhance risk management. Based in Mexico with global scope, the role aligns enterprise priorities with execution and performance.

The position partners with Control Management, Compliance, Risk, and business teams to coordinate risk programs, governance activities, and continuous