Travel Experience Operations Manager (Hybrid)

American Express International Inc.; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Career development and training

Healthy Minds program

Job summary

American Express TCE MANILA seeks a Manager with a passion for outstanding service and proven leadership to guide a team of Team Leaders and Travel Consultants delivering unforgettable trips for Card Members.

You will set performance goals, coach teams, and mentor staff while driving loyalty and customer satisfaction. The role requires flexible hours and a hybrid work setup, with US Servicing support and strong travel-tech knowledge including GDS/Sabre 360.

Qualifications

• Minimum of 3 years successful leadership experience.
• Knowledge of travel agency regulations, operations and procedures preferred.
• Experience working and leading from a virtual environment.
• Ability to drive and measure business results.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Encouraging Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results.
• Evaluating team performance on an ongoing basis and providing continuous coaching and feedback.
• Assessing the team’s skill levels and crafting development and action plans that are owned and driven by the employees.
• Driving extraordinary business results by leading teams to achieve and exceed revenue and customer goals at the individual, team, site and network level.
• Delighting the customer by ensuring their teams provide an accurate, consistent, and high-quality experience.

Skills

Leadership

Virtual leadership

GDS / Sabre 360

Tools

Sabre 360

Job description

American Express TCE MANILA seeks a Manager with a passion for outstanding service and proven leadership to guide a team of Team Leaders and Travel Consultants delivering unforgettable trips for Card Members.

You will set performance goals, coach teams, and mentor staff while driving loyalty and customer satisfaction. The role requires flexible hours and a hybrid work setup, with US Servicing support and strong travel-tech knowledge including GDS/Sabre 360.