LatAm & Mexico Operations Leader

Betway Global; México; Remote; MXN 1,055,223 - 1,406,964; Full time

Benefits offered by this job

Health Insurance

Comprehensive learning and development programs

Employee Assistance program

Job summary

A leading online gaming company in Mexico is seeking an Operations Manager to drive operational success and compliance in the rapidly evolving LATAM market. The candidate will be responsible for achieving operational targets through strategic planning and stakeholder management, ensuring an exceptional customer experience. This role requires strong communication skills, experience in online gaming, and a proven ability to optimize operational strategies. A dynamic work environment is promised, along with opportunities for personal and professional growth.

Qualifications

• Experience working collaboratively in cross-functional teams.
• Expertise in managing multiple projects simultaneously.
• Exceptional attention to detail and high-quality outputs.

Responsibilities

• Drive operational goals and KPIs for the market.
• Monitor and analyse Mexico and LATAM KPIs and metrics.
• Ensure compliance with regulatory movements.

Skills

Strong verbal and written communication

Experience in cross-functional teams

Project management

Attention to detail

Analytical skills

Experience in the Mexico and LATAM market

Team management

Online gaming experience

Job description

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Operations Manager, your role will be responsible for driving the operational delivery of the market. This includes the delivery of operational goals to meet and exceed the company objectives and targets at a local market level. You will be required to have an up to date, operational understanding of regulatory, compliance, and licensing information relevant to your market. You will work with multiple teams and stakeholders across the business to support consistent and effective strategies being implemented in Mexico ad LATAM.

Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Driving operational goals and KPIs for the market to meet and exceed the regions strategy and objectives
• Driving the implementation and evaluation of effective operational strategies to deliver growth and success in Mexico and LATAM
• Monitoring and analysing Mexico and LATAM KPIs and metrics, while reacting quickly to under performance and optimise activity

Customer Experience

• Analysing, evaluating and adjusting key operational touch points throughout a customer’s journey and lifecycle
• Implementing technical changes and optimisations to ensure a top-of-the-line customer experience
• Always staying up to date on banking products enhancements, new banking methods and execute necessary changes or improvements
• Analysing customer experience insights and implement changes
• Liaiseing with the customer support team, High Value Customer program and help to improve the customer experience
• Working closely with the Risk, Fraud and Customer Service Teams to ensure a tailored and localised customer service experience

Reporting

• Generating and presenting operational performance reviews of the region to stakeholders and the wider team
• Facilitating and ensuring good flow of necessary information and results across multiple teams and stakeholders
• Assisting the Mexico and LATAM team with agreeing and implementing efficient internal reporting processes between departments to ensure good flow of necessary information and results across multiple teams and stakeholders

Compliance Management

• Staying on top of Compliance and regulatory movements for the region and work closely with the Compliance team to ensure our policies and processes are always up-to-date
• Working closely with the central teams to ensure Responsible Gaming and AML/SOW rules are adhered
• Working closely with the central teams to ensure Customer Verification rules and commercial objectives are considered – from KYC through to SOW/SOF

Marketing

• Working with business stakeholders to ensure acquisition and retention initiatives appeal and perform at the local level, continually optimising to ensure maximum ROI
• Assisting with developing, managing and driving the multichannel marketing strategy for Mexico, across digital and offline, working with, and influencing business stakeholders to achieve optimum performance
• Working with promotion and retention teams to ensure that each phase of the player lifecycle is optimised and covered with relevant promotional initiatives
• Working with the AI specialist and brand marketing team to develop a relevant strategy for the brand in Mexico/LATAM and ensure a consistent brand marketing strategy is delivered at local market level

Product, Stakeholder Management & Influencing

• Developing close working relationships with all relevant stakeholders across the business
• Providing stakeholders with operational insights to continually improve and adjust our strategy, delivery, and execution of activity in the region
• Driving projects and work with internal development teams to fix issues and deliver constant improvements in the core product offering
• Continually refreshing your knowledge of both best in industry and best in market product developments to ensure we continue to deliver best of breed products and customer experience

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Experience in the Mexico and LATAM market
• Excellent analytical skills
• Experience working in online gaming
• Experience in managing a team
• Experience in managing projects

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Experience of working within an operational function
• Experience working in matrix organisation

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.