Compliance Operations Manager

0011 Checkout LLC; Mexico; On-site; PHP 4,920,049 - 6,150,062; Full time

Benefits offered by this job

Hybrid working model with flexibility

Collaboration opportunities

Job summary

0011 Checkout LLC is seeking a Compliance Operations Manager to lead the compliance operations team in Mexico City as part of its new Operations Hub. The successful candidate will oversee Transaction Monitoring and Screening processes, working closely with global teams and maintaining high operational standards.

With a focus on team empowerment and development, this role requires deep experience in AML/Compliance as well as proven leadership skills in a fast-paced environment. The company offers a hybrid working model for flexibility.

Qualifications

• 7+ years of experience in AML/Compliance Operations with 3+ years in a management role.
• Deep understanding of transaction monitoring workflows and sanctions/screening.
• Proven ability to build high-performing teams.

Responsibilities

• Ensure execution of Transaction Monitoring and Screening processes with operational metrics.
• Lead recruitment and onboarding for the Mexico Compliance Operations team.
• Maintain communication with global teams for operational health.

Skills

AML/Compliance Operations

Team Management

Transaction Monitoring Workflows

Sanctions/Screening Protocols

Problem-solving skills

Attention to Detail

Collaboration

Job description

Job Description

We are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans. We are seeking an Compliance Operations Manager to establish, lead, and grow our compliance operations team in Mexico City. The Operations Manager will be a foundational compliance operations leader in our Mexico hub, responsible for the successful delivery and oversight of Transaction Monitoring (TM) and Screening operations.

Responsibilities

• Operational Excellence: Work in lockstep with the Operations Manager based in Mauritius to ensure a unified global approach, seamless shift handovers, and unified alignment on processes and policies. Drive the execution of Level1 and Level2 Transaction Monitoring and Screening for all markets in which we operate, adopting and driving key operational metrics (SLAs, quality, case volumes, productivity) using a data‑driven approach to identify bottlenecks and maintain high velocity without compromising quality.
• Bridge the gap between Quality Assurance and Quality Control findings and daily operations, ensuring that coaching leads to a measurable reduction in “Quality Drift” across global hubs.
• Empowering People: Lead the end‑to‑end recruitment and onboarding for the Mexico Compliance Operations team, selecting talent that aligns with both technical requirements and company values. Cultivate psychological safety by building a “speak‑up” culture where analysts feel empowered to flag risks, challenge assumptions, and report errors without fear. Foster a high‑performance environment through regular 1:1s, career development pathing, and initiatives that keep the team motivated and connected to the global mission.
• Stakeholder Management: Maintain a strong communication loop with the Mauritius Operations Manager and global teams to ensure a single source of truth for global operational health and capacity forecasting. Work closely with the Operations Excellence Team during launch of new products or market expansions, ensuring comprehensive training plans and operational readiness frameworks are in place. Prepare and present monthly operational deep‑dives for Senior Leadership, translating raw team metrics into strategic insights regarding risk trends and resource utilisation. Serve as the primary point of contact for the Mexico hub during internal audits and regulatory examinations, confidently articulating the team's methodology and adherence to controls.

Qualifications

• 7+ years of experience in AML/Compliance Operations, with at least 3 years in a people‑management role within a FinTech or global banking environment.
• Deep understanding of transaction monitoring workflows and sanctions/screening protocols.
• Highly collaborative and pragmatic leader with a proven ability to build high‑performing teams in a fast‑paced environment.
• Proven track record of attracting, developing, and retaining top talent.
• Excellent attention to detail, problem‑solving skills, and a flexible approach to work.
• Experience supporting international markets and familiarity with various jurisdictional requirements is a plus.
• CAMS or ICA certification is highly preferred.
• Proficient in English (additional fluency in French is a plus).

Benefits

Hybrid working model with flexibility, including three days per week in the office to support collaboration and connection.